Job Description

Identify opportunities to strengthen customer relationships and to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment.
Contacting potential or existing customers to inform them about a product or service usingscripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.
Gathering and documenting customer information, payment methods, purchases, and reactions to products.
Listening to the customers' needs to generate repeat sales.
To compile daily, weekly and monthly Sales Officer sales reports for management.
Maintain outlet cleanliness at minimum requirement of service level.
Maintain and be the face of AirAsia to carry the brand in the assigned outlet.

Functional Duties:

Provide quality and timely customer service by responding and attending directly to customer questions, feedback, and complaints professionally.
Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliatesproducts and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to these products.
Assist customers with learning how to use and where to find the Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately recordcustomer interactions or support transactions.
Remain current in the Businesses by acquiring products and services information, latest details and industry related news which impacts support and sales.
Participate in training and development activities.
Other duties as assigned.

Requirement:

Able to work on shift rotation including weekends & public holidays.
Responsibility, Achievement orientation, business acumen, detailed oriented, customer oriented
Should have a positive attitude and excellent customer service ethic
Always remain calm and professional under pressure and always treat clients with respect