Job Description

Role Responsibility

• To have an exposure in managing the IT equipment stores, tagging, records & deployment.

• Assist with the IT equipment installation, configuration & setup.

• To provide end-user computing technical support, related assistance & guidance.

• Participate in staff onboarding & offboarding support and laptop deployment. 

• involved in Meeting Room Video Conferences system support & troubleshooting.

• Partnering with an internal team or external vendor for the support or provide assistance whichever is required.

• Assist superior in managing related end-user computing files, documentation & safe-keeping.

• To ensure all the process executed complies with the policies and SLA are met.

• Experiencing technical support for a different offices across AirAsia Group in Malaysia.

 Requirements:

• Minimum Diploma in Information Technology, Computer Science, or a related field, or equivalent experience.

• Basic knowledge of operating systems (Windows, macOS, Linux) and common software applications (e.g., Microsoft Office).

• Familiarity with basic networking concepts, such as TCP/IP, DNS, VPN, and Wi-Fi.

• Excellent problem-solving skills and the ability to troubleshoot a variety of technical issues.

• Strong communication skills with the ability to explain technical information clearly to non-technical users.

• Ability to work effectively both independently and as part of a team. 

• Willing to travel to support AirAsia KL subsidiary offices.

• Possess own transport with valid license