Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Support Partnership Distribution sales channel on New Business, Policy Servicing, and Claims related matters. Effective control over Penders to ensure New Business proposal turn into production within agreed TAT. Liaise with appropriate department and stakeholder to resolve New Business and Policy Servicing inquiry and issue raised. Advice and provide solution to PD partners and PD sales team on New business and Policy Servicing related inquiry. Assist on proposal and policy servicing application submission and follow up. Response to inbound call and email from PD partners and PD sales team.Principal Duties & Responsibilities:
Key responsibility on Penders management to maximize production capturing for Partnership Distribution.
Well verse with PD products and process flow to support PD sales channel.
Response positively to PD partners and PD sales team on their inquiry, request, and issue raised.
Arrange medical appointment with panel clinic / hospital.
Respond to email and phone inquiries within stipulated time.
Job Specification:
Qualifications/Requirements
Degree in any discipline
Must be meticulous with the ability to work under pressure
Must be self-motivated with the ability to work under minimum supervision
Has good monitoring and tracking ability
Possess good communication skills and relationship building
Sensitivity and adaptability towards changes in environment
Good in time management
Experience
At least 3-5 years relevant working experience in financial services industries
Preferably in life and bancassurance or life insurance
Ability to manage bank partners’ or customers’ expectation.
Knowledge
Technical understanding/experience of insurance operation processes
Good in computer skills especially in Microsoft Office (MS Word, Excel and PowerPoint)
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.