Are you ready to get ahead in your career?

We want to empower you to turn your ambitions into achievements.
We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

L3 Support Engineer for Office 365, responsible for providing advanced technical support, troubleshooting complex issues, and ensuring the smooth operation of O365 services. Will work closely with end-users, IT teams, and vendors to resolve escalated cases efficiently.

What are you accountable for?

Provide L3 technical support for Microsoft Office 365 services, including Exchange Online, Teams, OneDrive, and SharePoint Online.
Troubleshoot and resolve complex O365 issues, including mail flow, authentication, and integration with third-party tools.
Work with Microsoft support (Premier/Advanced) on unresolved incidents.
Perform root cause analysis (RCA) for recurring issues and implement long-term solutions.
Manage and maintain M365 security and compliance settings, including DLP, ATP, and conditional access policies.
Administer and troubleshoot Power Platform services like Power Automate and Power Apps.
Collaborate with infrastructure, security, and application teams to ensure seamless O365 operations.
Develop and update technical documentation, KB articles, and SOPs.
Conduct training and knowledge transfer sessions for L1 and L2 support teams.
Participate in service improvement initiatives and change management processes.

What do you need to have for the role?

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 - 7 years of experience in technical support, specifically with Microsoft Office 365 services.
Proven experience in troubleshooting and resolving complex issues related to Exchange Online, Teams, OneDrive, and SharePoint Online.
In-depth knowledge of Microsoft Office 365 architecture and services.
Strong understanding of mail flow, authentication protocols, and integration with third-party tools.
Experience with Microsoft support channels (Premier/Advanced) for incident resolution.
Familiarity with M365 security and compliance settings, including Data Loss Prevention (DLP), Advanced Threat Protection (ATP), and conditional access policies.
Proficiency in administering and troubleshooting Power Platform services, including Power Automate and Power Apps.

What’s next?

Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.