Job Description

Role Overview

As an Intern in Ops Excellence (Stays), you will support the team in enhancing operational efficiency and customer satisfaction within the Hotels & SNAP business unit. You will assist with a variety of tasks aimed at optimizing the post-experience journey for customers and contributing to key operational and business improvements. This is an excellent opportunity for a motivated individual who is passionate about operations and the travel industry.

Skills

Must-Have:

• G Suite Proficiency: Good working knowledge of Google Sheets for data management and reporting, and Google Docs for document creation and collaboration.
• Deadline & Task Management: Proficient in organizing and prioritizing tasks to meet deadlines. Able to handle multiple assignments effectively while maintaining quality and efficiency.
• Adaptability: Comfortable with changing priorities in a fast-paced environment. Able to quickly adjust to new processes, tasks, or challenges, ensuring smooth transitions and continued productivity.
• Problem-Solving: Capable of identifying challenges in operational processes and proposing practical solutions.
• Positive Attitude: Maintains a fun and positive attitude, contributing to a collaborative and enjoyable work environment.
• Communication Skills: Strong verbal and written communication skills for effectively interacting with guests, suppliers, and internal teams, ensuring clear and positive exchanges.

Nice To Have

• Detail Orientation: Exhibits thoughtfulness and precision in task execution, ensuring high-quality deliverables.
• Multitasking & Stress Management: Able to handle multiple tasks simultaneously while staying composed under pressure.
• Team Player: Enjoys collaborating with others, fostering a supportive and cooperative team dynamic.

Qualifications & Experience

• Currently pursuing a degree or equivalent qualification.
• Available for a minimum internship commitment of at least 6 months.
• Willing to be based at Redstation (KL Sentral).