Job Summary

Minimise fraud losses for Cards/Online/products by analysis of fraud control reports, MIS reporting and compliance, by actioning alerts on the Fraud Detection systems and reports within stipulated timeframes, policies and processes laid down.

Key Responsibilities:- 

•    Working in a 24 hours centre for Fraud Risk Surveillance •    Ensure orderly filing of relevant documents/reports reviewed. •    Timely review of Fraud detection alerts and closure as appropriate. •    Timely blocking of client accounts (Card, user login, etc,.) for suspicious fraudulent activity •    Timely confirmation of suspicious transactions, and blocking/unblocking accounts with suspicious activity •    Ensure that policies and processes are followed to identify and minimise accounts that show a high-risk usage pattern •    Ensure that alerts are monitored and actioned on a case to case basis with a balance of fraud risk and customer service •    Timely communication of key information and trends to Supervisor / Top Management.  •    Actioning of all related processes within mandated timeframes •    Report reviews, customer call backs •    Report generation 

Other Responsibilities:-

•  Review Risk reports generated
•  Maintenance and archival of all department documents based on prevailing guidelines
•  Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• A good understanding of systems / procedures.
• An understanding of the risk involved in various transaction types and account holder profiles
• Develop and maintain working knowledge of business/industry standards and practices.
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
• Maintaining high level of customer satisfaction by handling customer service issues without compromising on the assets of the bank.
•  Profitability by implementing fraud control measures.

Qualifications

• Bachelor’s degree/University degree or equivalent experience.
• Relevant experience in a related role will be an added advantage.
• Consistently demonstrates clear and concise written and verbal communication.
• Ability to communicate fluently in English, Malay and Cantonese with clients.

Skills and Experience

• Analytical Thinking     
• Financial Services Industry    
• Process Improvement    
• Process Management    
• Risk Management    

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.