POSITION SUMMARY

Responsible for the branch claim and technical matters. To provide support and

service to all policyholders, agency force and marketing personnel. 

ESSENTIAL FUNCTIONS

1. Notify claim, sent & replying email to claim department, insured’s, agent’s and customer’s

2. Attend walk in agent, customer and 3rd party insured for Theft and Accident claim.

3. Scan documents 

4. Answering call for claim Enquiry

5. Backup stamping for insurance guarantee

6. Daily courier to HQ

Additional Job Function

1. To guide agent (motor & non motor) for notify/register the claim and upload all attachments to MyClaim.

2. To assist handle non-motor cases when the colleague on leave

KSA’s    (Knowledge, Skills & Ability)

• Good communication skills (written & oral) – English & Bahasa Malaysia
• Good interpersonal skills with pleasant personality
• Self-motivated and a good team player
• Display professional customer-facing protocol
• PC literate

PERSON SPECIFICATION  

Education :    SPM (Minimum requirement to competently perform the job) or Bachelor Degree in relevant fields

Experience :  Minimum 3 years work experience in related fields

Location : Johor

Recruiter : Sheela