Company Description

About SEEK

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

Job Description

The Role:

We are seeking an experienced and dynamic leader to head the Employee Insights & Initiatives (EI&I) team within the Talent & Capability function. Reporting to the Director of Talent & Capability, this role will be instrumental in shaping SEEK’s employee lifecycle experience across APAC. The successful candidate will bring expertise in employee experience, strategic advising, and program leadership to create meaningful, data-driven employee engagement solutions aligned with SEEK’s objectives, values, and culture.

Key Accountabilities:

• Framework Development: Lead the design and implementation of a comprehensive Employee Lifecycle experience framework for APAC, ensuring alignment with SEEK’s vision and values.
• Employee Listening Strategies: Drive "voice of customer" programs and employee listening strategies across various stages of the employee lifecycle to inform future initiatives.
• Data Analytics & Insights: Build advanced analytics capabilities to derive insights from diverse data sources, creating actionable strategies to improve employee engagement and satisfaction.
• Career Tools & Development: Partner with the Talent & Capability team to develop career tools and processes that enable fulfilling career experiences for SEEKers.
• Innovative People Practices: Champion modern employee experience methodologies, including human-centered design, agile HR concepts, and experimentation.
• Program Management: Lead all aspects of all EI&I program management efforts, including change management, collaborator communications, and regular updates for senior leadership.
• Employee Engagement Surveys: Lead the end-to-end Employee Engagement Survey cycle, including survey design, execution, and analysis.
• Governance & Compliance: Lead compliance with data privacy regulations and ethical standards in all employee listening and analytics activities.
• Team Leadership: Build, lead, and mentor a high-performing APAC EI&I team, driving collaboration and excellence.

The Team:

This role is part of the Talent & Capability function, which includes Talent & Leadership, Learning, and Employee Insights & Initiatives. The EI&I team, reporting to the Director of Talent & Capability, is a small but impactful team of Senior Consultants and Consultants dedicated to delivering meaningful outcomes across APAC.

Current Initiatives:

• Careers @ SEEK: Enhancing career pathways for SEEK employees.
• Employee Listening Strategy: Including the Employee Engagement Survey and other feedback mechanisms.
• Culture/Our SEEK: Cultivating a positive and purposeful workplace culture.
• Employee Journeys: From pre-onboarding to post-offboarding, including internal role movement.

Qualifications

Qualifications & Experience:

• 12+ years of experience in a similar role within multinational organizations, with exposure to APAC markets. Experience from a leading management consulting firm in the People Advisory space or Customer Experience is desirable.
• Bachelor’s degree or equivalent experience in Psychology, Human Resources, Business, or a related field.
• Expertise in contemporary employee experience and engagement frameworks, including human-centered design and agile HR methodologies.
• Strong analytical skills, with experience managing employee-related surveys and deriving actionable insights.
• Ability to lead and mentor regional teams, including senior consultants and consultants.
• Exceptional collaboration and program management skills, with experience engaging with senior leaders (CPO, PCLT, etc.).
• A customer-centric approach with demonstrated success in managing projects across multiple locations.
• Strong communication, critical thinking, and facilitation skills.
• Innovative, proactive, and capable of identifying and addressing employee experience gaps

Desired Values

• Believed in aiming high to deliver world-class results and yet, not forgetting to care for others

Additional Information

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.