Create your future with Affin! ​​You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Key Responsibilities:

End User Support:

• Provide on-site and remote technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems in a timely and efficient manner.
• Install, configure, and maintain end-user devices, including desktops, laptops, and peripherals.

Incident Management:

• Log and track support requests using ticketing systems, ensuring accurate and up-to-date documentation of incidents.
• Prioritize and escalate issues as needed to meet service level agreements (SLAs).
• Communicate effectively with end-users to provide status updates and resolution timelines.

Hardware and Software Maintenance:

• Conduct routine maintenance and updates on end-user devices to ensure optimal performance.
• Collaborate with vendors and internal teams for hardware repairs and software upgrades.
• Perform system imaging and deployment for new hardware.

User Training and Documentation:

• Provide user training on IT systems and applications as needed.
• Create and update documentation for common issues, solutions, and troubleshooting procedures.

Security and Compliance:

• Implement and enforce security measures on end-user devices to protect against cybersecurity threats.
• Ensure compliance with IT policies and procedures related to end-user support.

Collaboration with IT Teams:

• Work closely with other IT teams to escalate complex issues and collaborate on problem resolution.
• Participate in projects related to end-user technology enhancements and upgrades.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience as a Systems Engineer or in a similar role, with a focus on end-user support.
• Strong knowledge of Windows and/or Mac operating systems.
• Proficient in troubleshooting hardware, software, and network issues.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.