About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.

For more information, please visit www.fwd.com

FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.

PURPOSE

Have overall responsibility for supporting FWD Database Infrastructure from design through implementation, ongoing management and support
Provides investigation, diagnostic testing and resolution of Database System.
Assist on New Business Unit Build-up.

KEY ACCOUNTABILITIES

Act as the Database team member for management and support of FWD IT Database system, services availability, capacity and 7x24 hours support.
Carry out database system maintenance including troubleshooting, performance monitoring and tuning.
Perform database server installation/patching/upgrade.
Prepare database system performance report according to the guideline.
Assist on implementation of databases to support business applications.
Ensure the Database System infrastructure are fulfil compliance/security requirement
Stay abreast of emerging cloud database technologies, trends, and industry best practices.
Assists in conducting DR Drill and BCP process
Monitor and manage costs associated with cloud database usage and recommend optimizations.
Collaborate with cross-functional teams to design and implement database solutions that align with cloud best practices.

KEY PERFORMANCE INDICATORS

Service Level Management – Database service availability in accordance with Service targets, and management of incidents.
Implement IT Projects and Support Existing Business Units
Support New Business Unit Build-up & other Group Initiatives
Compliance to IT Risk & Security policies
Operation Task Management

EXTERNAL & INTERNAL CONTACTS

Vendors and/or Service Providers
Group IT teams
IT Team – Other Countries
FWD HK & Macau End User

QUALIFICATIONS / EXPERIENCE

Degree holder in Computer Science / Information Technology or equivalent with more than 5 years of database administration experience gained in sizable organization
Holder of professional qualification(s) preferred e.g. OCP, MCSE (Database Platform) and Cloud DB certificate

KNOWLEDGE & TECHNICAL SKILLS

At least 3-5 years hands-on experience in database administration with Oracle, MS SQL, PostgreSQL, MySQL & MongoDB. Familiarity with cloud-based database technologies is desirable
Hands-on experience in Azure / AWS database services is preferred.
Hands-on experience in database installation, backup & recovery, performance monitoring and tuning, database monitoring, data replication and database encryption
Proficient in database design and problem solving of database problem
Able to work independent, self-motivated and willing to take challenges
Able to communicate with colleagues and vendors at different levels
Strong Analytical and problem-solving skills
Good command of written English and Chinese; fluent in spoken English
Willingness to learn new IT Technology

COMPETENCIES

Follow Group’s competency requirements