A Customer Service Executive enhances customer satisfaction by resolving inquiries and issues efficiently. They build the brand's reputation, gather valuable customer insights, support sales through solving customer issues, and ensure effective communication. Their role is vital in improving operational efficiency and aligning products with customer needs, driving business success.

Position Responsibilities:

• Handle Customer Inquiries: Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues promptly.

• Maintain Customer Records: Update and maintain customer records and databases with accurate and current information following interactions.

• Resolve Complaints: Address and resolve customer complaints by identifying problems and offering suitable solutions in a timely manner.

• Collaborate with Teams: Work closely with other departments, such as sales and technical support, to ensure comprehensive service delivery and customer satisfaction.

• Monitor Customer Feedback: Gather and analyze customer feedback to identify trends and areas for improvement, and report findings to management.

• Adhere to Policies: Ensure compliance with company policies and procedures, maintaining a high standard of service in alignment with business objectives

Required Qualifications:

• Education: High school diploma or equivalent; a college degree in business, communications, or a related field is often preferred.

• Experience: Previous experience in a customer service or support role is advantageous. Experience in the specific industry may also be beneficial.

• Communication Skills: Excellent verbal and written communication skills are crucial for effectively interacting with customers and resolving issues.

• Problem-Solving Abilities: Strong ability to identify problems, analyze situations, and provide effective solutions quickly and efficiently.

• Interpersonal Skills: Ability to build rapport with customers and handle interactions with empathy, patience, and professionalism.

• Multitasking: Capability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.

• Attention to Detail: Strong organizational skills and attention to detail to ensure accurate record-keeping and data entry.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.