Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Come onboard as a Manager, Vendor Experience and play your part in shaping the Marketplace Experience for Malaysia.

Main responsibilities:

• Overlook the performance analysis, optimization, and process improvement suggestions for vendor experience.

• Own the implementation of service functions to address vendor pain points across the pre, live, and post-delivery stages, ensuring a stellar experience.

• Collaborate closely with cross-functional teams to drive vendor touchpoint feedback analysis, organizing and recommending process improvements to enhance vendor experience.

• Manage internal stakeholders to set expectations and influence decisions

• Work with the Shared Service Centre to implement regional and global best practices for vendor experience management.

• Work with product rollout teams to ensure seamless rollouts of new vendor products

• Monitor and identify potential forces that impact vendor satisfaction, actively working to leverage positive factors and mitigate negative ones.

Qualifications

• 4+ years of experience in analytical roles, particularly in customer experience, support and operations management.

• Hands-on experience delivering projects

• Ability to analyse data and use insights to drive decision-making and process improvement

• Proficiency in Excel is a must, SQL, Tableau and Google Datastudio is an advantage

Core Competencies:

• Strong problem-solving and analytical skills, with the ability to approach challenges strategically and creatively

• Excellent communication skills, with the ability to engage, influence and align stakeholders at all levels

• Demonstrated ability to work collaboratively with teams to achieve common goals

Additional Information

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.