Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Health business analyst will be a member of the Global Technology Product Team (GTPT) and will have an in-depth understanding of business processes and systems to define the requirements for Health insurance journeys across Prudential. As part of this dynamic role, you will work closely with business and IT teams to deliver market leading health insurance capabilities for Prudential.

Responsibilities

Work closely with business & product owners to analyse, evaluate and understand business pain points / needs /opportunities by conducting a thorough analysis of business processes, systems and data related to health insurance
Liaise with relevant Regional and Local business and technology teams to develop detailed documentation, including journey maps, process flows, business requirements and user stories
Evaluate existing processes and systems to identify areas for improvement and optimization
Facilitate prioritisation of user requirements / user stories based on business priorities & criticality, product backlog, & the business case
Collaborate with UI/UX team on the design, flow and look-and-feel of prioritized solution
Analyse and interpret data sets to extract actionable insights and drive informed decision-making
Facilitate communication between technical and non-technical teams to ensure alignment and successful project delivery
Work with relevant business and technology teams to ensure users stories have been developed to standard, meet the agreed acceptance criteria within the planned timelines
Support project management activities, including project scoping, task scheduling, progress monitoring, issue management and escalation to ensure projects are delivered within timeframe

Experience

Minimum 5 years’ experience in the Financial Services industry with Health / Life Insurance firms
Experience in requirements gathering and Agile delivery methodologies
Strong analytical, problem-solving skills with the ability to understand business problems and articulate the complexity in clear terms to technical and non-technical stakeholders
Ability to work in a fast paced, challenging environment while attending to multiple projects/deliveries.
Aptitude for multi-tasking, working to emerging & tight timelines
Ability to take the initiative independently, be assertive and think strategically
Experience working with wide range of stakeholders audiences across geographically distributed and cross functional teams
Strong presentation skills and proficiency in the use of Jira, Confluence, PowerPoint, Word and Excel

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.