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Job Purpose

The role is responsible to coordinate and manage day-to-day operations in FCM, support fraud credit management for all products within GCM and Auto Finance and manage Application Fraud – Detection, Awareness and Mitigation.

Job Responsibilities

Operational

- To retrieve referred fraud cases from credit team via e-form to review and probe further on best effort basis.

• Conclude the case timely (3 Working days unless market intelligent checking required).

• Review process – Internal (Refer List) & External (Market Intelligent).

- Develop an overall strategy for fraud Management to ensure Fraud management standards and requirement are implemented to a high standard throughout the GCM.

- Design and implement fraud procedure manual for strict adherence by stake holders.

- Define strategy and oversees delivery of training on fraud management requirement and related initiatives.

- Update on latest modus operandi from market intelligent on ad hoc basis and conduct briefing & awareness on the fraud case.

- Affin representative for Market Intelligent Networking with following purpose:

• Info sharing on Modus Operandi of fraud cases affecting banks

• Sharing of high-risk profiles as alerts

- Pooling of expert opinions to resolve matter of interest on fraud affecting banks. Dissemination of the above information to processing teams in GCM / Auto Finance will assist in managing and mitigating fraudulent applications.

- Engage with department heads / business owners, prepare final reports, and conduct overall meetings to present findings / proposals related to GCM fraud findings matters.

- Conduct site-visit as and when required based on the latest fraud cases reported.

- Support DRCO / Credit Process to review existing process flow to ensure vigilant credit operation and approval process are tighten based on Credit Fraud experience.

- Support credit infrastructure on Mobius development as and when required relevant to front end data captured related to future Credit Fraud System.

- Conduct training and workshop on fraud training on regular basis Mitigate risk of credit fraud

Compliance

- Perform fraud monitoring process across GCM to ensure compliance within the FCM procedure manual.

- Execute on-boarding, off-boarding and fraud prevention to ensure compliance with bank policies and procedures.

OTHERS

- Perform any duties / ad-hoc projects assigned by Management from time to time.

Qualifications and Experience

• Degree in Accounting / Finance / Admin / Management and other related fields or relevant years banking experience in credit processing

• Analytical & Communication Skills