Job Description

As an Intern with our Ride business, you will be an integral part of our team, contributing to various projects and initiatives while gaining valuable hands-on experience. Below are the skills, qualifications, and experiences we are looking for in an ideal candidate:

Duties

• Manage advance booking operations such as B2B job card creation, driver assignment, problem resolution and drivers movement monitoring

• Ensure service fulfillment are being adhered to and ensure minimum of 90% job completed with 0% cancellation by system

• Handle any quick queries from drivers and customers related to the advance bookings service

• Develop and maintain good relationships with both airasia ride drivers and customers

• Statistically understanding and develop report of operations

• Work closely with internal teams to meet advance booking operations needs

Skills

Must-Have:

• Operational Mindset: Ability to understand and execute tasks efficiently within the operational framework of the organization.

• Excellent Verbal and Written Communication Skills: Capable of articulating ideas clearly and concisely in both written and verbal forms.

• Deadline Management: Proficient in managing time effectively to meet project deadlines and adapt promptly to changes in priorities.

• Independence and Self-Supervision: Demonstrates the ability to work autonomously with minimal supervision, taking ownership of tasks and projects.

• Meticulousness and Self-Drive: Pays attention to detail and possesses a proactive approach to work, striving for excellence in all tasks undertaken.

• Positive Nature: Maintains a fun and positive attitude, contributing to a collaborative and enjoyable work environment.

Nice-to-Have:

• Detail Orientation: Exhibits thoughtfulness and precision in the execution of tasks, ensuring high-quality deliverables.

• Multitasking and Stress Management: Capable of handling multiple tasks simultaneously and remaining composed under pressure.

• Team Player: Enjoys collaborating with others, fostering a supportive and cooperative team dynamic.

• Resourcefulness: Possesses the ability to identify and implement innovative solutions to challenges as they arise.

Qualifications & Experience

• Currently pursuing a degree or equivalent qualification.

• Available for a minimum internship commitment of at least 6 months.

• WIlling to be based in Puchong Office (Setia Walk). 

If you believe you meet the outlined criteria and are enthusiastic about joining our team, we encourage you to apply for this internship opportunity. We look forward to reviewing your application.