At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Responsibilities include, but are not limited to, the following:

Platform Support and Maintenance

Understand the Target Operating Model (scope and service level agreement) been set Platform Lead
Master the relationship between the configuration and master data setup for each business unit
Support each business unit related to system configuration, user management and master data creation/modification
Always adhere to Universal Core Model and Master Data Governance document

Functional and Technical Support

Responsible for deep technical analysis of system related incidents and issues and their effective resolution, application and interface monitoring based on the batch runs schedules
Review and analyse errors, fix issues (notably through transaction maintenance) or assign tickets to different teams (Level 3 or 4) to fix or correct the issues
Perform system health check, manage back end and schedule integration events

Change and Release Management: Adhere to define process

Ensure that change requests and new release functionality to the design and configuration of Coupa is compliant to Universal Core Model, Master Data governance, procurement and vendor management policies and PCA’s strategic objectives
Perform impact and GAP analysis of the change request
Verify integration layer to ensure that the current custom field mapping still valid and require any changes
Present the impact assessment to the UCM team also known as Change Control Board team
Select the test script packs related to the identified impacts and customize by country specific
Manage change request testing, regression and non-regression tests with selected key users
Manage document notes and communication plan
Update all related training material related to the change request/releases and manage communication

Reporting and Analytics

Understand the report limitation for each module within the system
Support ad-hoc reporting request from the local business units
Prepare stakeholder report and monthly service review report to be shared with the management team

Documentation and Knowledge

Become the knowledge centre of technical expertise and S2P best practice
Maintain the technical, training, knowledge transfer, run book and admin documents
Manage Configuration Work Book (CWB), Local Master Data (Local Master Data) by each business unit

Supplier Management and Enablement –

Support any technical issues or queries from suppliers related to the system
Continuous optimisation of supplier enablement strategies in growing e-commerce and improving overall customer/user experience