• Process daily deposits, including verifying amounts, checking for discrepancies, and ensuring accurate entry into the banking system. 

• Implement and maintain deposit operations policies and procedures to comply with Bank Negara regulations. 

• Assist internal stakeholder such as customers services with inquiries related to customer’s deposit accounts, including transaction history, account balances, and deposit verification. 

• Prepare and generate regular reports on deposit volumes, trends, and other relevant metrics for management review. 

• Oversee the archiving of deposit records and documents in accordance with legal requirements and company policies, ensuring confidentiality and security of customer information. 

• Assisting with the implementation and testing of new deposit products and services. 

• Collaborating with other departments, such as fraud prevention and customer service, to enhance customer satisfaction and operational efficiency. 

• Collaborating with IT and other technical teams to troubleshoot and resolve system-related issues impacting deposit operations. 

• Staying updated on regulatory changes and industry best practices related to deposit operations. 

Other Duties: 

• Back up coverage within the team 

• BCP exercise for both internally within the bank and externally (i.e regulatory). 

• Involvement of regulatory industry wide testing as and when required. 

• Assisting senior for projects and system UAT as and when required. 

Requirements: 

• Proven experience working in deposit operations or a similar role within the banking or financial services industry. 

• Excellent analytical and problem-solving skills with a keen attention to detail. 

• High proficiency in Microsoft Office applications 

• Ability to thrive in a fast-paced and dynamic environment. 

• Ability to communication and interpersonal skills to effectively interact with internal team member.