Job Description

Job Description: Payment Operations Senior Executive

About the Role:

We are seeking a highly organized and operationally driven Payment Operations Executive to join our dynamic team. In this critical role, you will be the backbone of our payment processing, ensuring seamless, accurate, and timely execution of all payment transactions. Your focus will be on maintaining operational efficiency, minimizing risk, and delivering exceptional service through meticulous process management and execution.

Responsibilities:

Core Payment Operations:

• Execute and Monitor Daily Payment Processes: Diligently process and monitor all incoming and outgoing payment transactions, ensuring adherence to established procedures and deadlines.

• Operational Reconciliation and Exception Handling: Perform rigorous daily reconciliation of payment transactions, identifying and swiftly resolving discrepancies and handling payment exceptions with precision.

• Process Optimization and Efficiency: Continuously evaluate and improve payment operations processes to enhance efficiency, reduce errors, and streamline workflows.

• Operational Documentation and Reporting: Maintain accurate and comprehensive payment operations documentation, including process maps, SOPs, and operational reports.

• System and Tool Management: Effectively utilize payment processing systems and tools, ensuring optimal performance and identifying opportunities for automation.

Operational Issue Resolution and Support:

• Investigate and Resolve Operational Issues: Investigate and resolve payment-related operational issues, identifying root causes and implementing effective solutions.

• Operational Support for Internal and External Stakeholders: Provide timely and accurate operational support to internal teams and external partners, addressing inquiries and resolving issues efficiently.

• Operational Collaboration: Work closely with cross-functional teams, including finance, customer support, and technology, to ensure seamless operational integration.

Operational Compliance and Risk Management:

• Operational Compliance Adherence: Ensure strict adherence to all relevant payment regulations, internal policies, and operational procedures.

• Operational Risk Mitigation: Assist in identifying and mitigating operational risks associated with payment processing.

• Operational Audit Support: Support internal and external audits by providing accurate and timely operational data and documentation.