Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What a Sr. Director – Head of Clients does at Visa:

As the Sr. Director – Head of Clients at Visa, you will be at the forefront of driving Visa’s growth and innovation in the most exciting SEA market, Malaysia. This pivotal role involves leading the end-to-end sales and business development strategy for a diverse range of clients, including issuers, acquirers, sellers, fintech companies, conglomerates, and other partners.

You will lead a team that is the “face of Visa” in Malaysia, a collaborative team who are obsessed with empowering clients of all sizes to succeed with Visa, leveraging our extensive range of products and solutions. Together, you will foster a culture of teamwork and innovation, ensuring that our client interaction is an opportunity to drive growth and deliver exceptional value.

This role has a broad focus across Visa’s three strategic focus areas:

1. Core – Consumer Payments: delivering seamless and secure payment solutions that meet the everyday needs of consumers.
2. Commercial & Money Movement Solutions - B2B & Corporate Payments: providing businesses with efficient and reliable payment systems to streamline their operations and enhance their financial management.
3. Value-Added Services:  offering a suite of innovative services such as Advisory, CyberSource, Loyalty Solutions, Data, and Risk solutions to help clients optimize their operations and drive growth.

You will collaborate with Visa teams across Malaysia and the Asia Pacific region, positioning Visa as the unrivaled industry and thought leader. You will collaborate and engage with clients, partners, regulatory bodies, and peers, driving innovation and shaping the future of payments in Malaysia.

Additionally, the Head of Clients will:

• Strategic Execution: Translate Visa’s long-term strategy into specific, actionable objectives and plans for the market, ensuring alignment with key Visa stakeholders.
• Build Strong Partnerships: Proactively manage relationships with the largest and most influential clients in Malaysia. Strengthen partnerships and drive cross-selling of Visa’s comprehensive suite of products and solutions.
• Drive Market Growth: Develop and execute client development strategies and revenue objectives to increase personal consumption expenditure (PCE) penetration, Visa seller volume, market share, and data processing revenues. Foster acquirer, seller, and consumer preference for Visa.
• Identify Opportunities and Mitigate Risks: Focus on the development of medium-term account plans. Structure and model commercial deals that promote growth while identifying and mitigating commercial risks.
• Inspire and Lead: Guide a team of Account Executives to generate significant new business for Visa across the market. Develop innovative initiatives and implement targeted go-to-market strategies to reach both traditional and new segments.
• Cultivate a High-Performance Culture: Coach and direct team members in the day-to-day execution of sales activities. Establish a customer-focused, performance-based sales culture.

Why this is important to Visa

The Sr. Director – Head of Clients is pivotal to Visa’s success in Malaysia. This role drives market leadership, client empowerment, and revenue growth by leading strategic initiatives and fostering strong partnerships. In this role, you will have the opportunity to lead a high-performing team and shape Visa’s strategic direction in Malaysia. You will gain invaluable experience and insights by working across diverse client segments and regional teams, driving innovation and implementing cutting-edge solutions.

Projects you will be a part of

As the Senior Director and Head of Clients for Visa Malaysia, you will lead the implementation of our sales culture, ensuring alignment between client needs and Visa's long-term strategic priorities and FY25 initiatives. Together, we will empower Malaysian financial institutions and non-financial institutions, making a significant impact on the payments landscape in Malaysia.

• Consumer Payments: Drive initiatives to expand Visa's credit and debit solutions, enhancing digital payment adoption among Malaysians and increasing market penetration
• Commercial & Money Movement Solutions: Lead projects aimed at deepening B2B spend penetration, such as expanding the acceptance footprint for commercial cards and facilitating seamless money movement for our clients using Visa Direct
• Value-Added Services: Expand Visa's portfolio of issuer-focused solutions and increase the adoption of Risk & Identity suites. By addressing specific client pain points with tailored VAS Sales Plays, you will strengthen client relationships and drive revenue growth, positioning Visa as a leading technology payment company in Malaysia. You will be supported by VAS and CMS specialists, Visa Consulting & Analytics, Marketing, and other teams to ensure the successful execution of these initiatives.

Qualifications

What you will need:

• Minimum 15 years of sales experience with demonstrated ability to lead high performing sales and account management teams in deepening and expanding client relationships
• Proven track record in managing complex, commercial partnerships, ideally within the payments, financial services, digital, or fintech sectors
• Strong understanding of various payment schemes and networks, understanding their operations and regulatory requirements
• Deep understanding of the financial, seller, and digital ecosystem in Malaysia, with a customer-centric approach to navigating this landscape
• Growth mindset and customer obsession - a relentless focus on understanding and meeting customer needs, always working backwards from the customer to provide solutions to meet or exceed expectations
• Strategic, analytical thinker who consistently challenges the status quo and inspires the team to reach new heights, a true change agent
• Ability to work effectively with cross-functional teams, including product, marketing, and client success team, to drive cohesive strategies
• Outstanding executive communication skills so as to serve as a spokesperson for fintech, innovation, and strategic partnerships within Visa and across the industry

What will also help:

• Previous experience in leading a transformation agenda with a large Multinational company with proven track record of success.
• Understanding of the technical aspects of digital payment solutions to effectively communicate with clients and internal teams
• Familiarity with Visa’s adoption of Gen AI in the context of digital payments use cases to effectively communicate their benefits to clients and stay ahead of industry trends

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.