OVERVIEW:

• The Dispute and Chargeback Executive is responsible for performing the day-to-day functions of chargeback and dispute processes, assisting Team Leader in ensuring timely and accurate resolution of cases, and minimizing financial losses due to chargebacks and disputes.

KEY RESPONSIBILITIES:

• Assist Team Leader to process transaction disputes and ensure all transactions are acted within the stipulated timeframe as specified in Card Scheme’s regulations.
• Able to learn, adapt and understand the Dispute and Chargeback flows as per Card Schemes requirements such as chargeback and presentment reason codes, timelines and submissions.
• Assist Team Leader in Monitoring the GL accounts which are related to Dispute and Chargeback to ensure outstanding items are resolved within the stipulated lifespan.
• Asist Team Leader to with the relevant departments on disputes matters and ensure closure within stipulated timelines.
• Assist Team Leader in preparing monthly Management Information (MI), periodic Card Scheme and BNM reporting related to Dispute and Chargeback.
• Assisting Team Leader in drafting, periodic review and update of the department SOPs related to Dispute and Chargeback.
• Support and participate in UATs on projects related to Cards.
• Provide support when audits are conducted in related operational areas.
• Provide support for other operational processes, when required.

JOB REQUIREMENTS:

• A relevant tertiary level qualification and/or recognized qualification(s) appropriate to the role.
• Proficient in English (written and spoken) and Microsoft Office applications.
• Good interpersonal, communication and organizational skills and is an effective team player.
• Proven ability to learn quickly and adapt to new environments.