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Overview

The Incident Management is responsible for supporting the service delivery of the information and technology services and working with teams within the IT Department, which include establishing relationships with staffs within the bank, other entities within the group and external parties/vendors, to provide services with a high degree of commitment and timeliness in meeting established performance standards and user satisfaction. This role reports to the IT Service Management Lead. The other key responsibilities are as detailed below:

Overall Responsibilities

Coordinate and restore a failed IT Service as quickly as possible.
Escalate unresolved incidents/escalation with support.
Point of contact for major/significant impact Incidents.
Responsible to carry out the respective reporting procedure as per the Incident Management procedure.
Perform incident trending analysis and reporting for management.
Supports services documentation and service improvements initiatives ensuring information is being updated/fulfilled timely with adequate analysis, control and information of these documents are available when needed

Jobholder Requirements:

Malaysia citizen
Min Diploma in Computer Science or related field.
2-3 Years working experience in IT field.
Knowledge in Microsoft Office/G-Suite on reporting analytics and presentations.
Availability to support Incidents during non-working hours (on-call basis).
Good verbal, written communication skills and the ability to work independently with minimal supervision.

Preferred Skills:

Knowledge in Networking, application MySQL, Unix and Wintel.
ITIL Foundation certified.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.