Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Manager (FWA & Technical Excellence) is pivotal in ensuring efficient and effective claims management. This role involves assisting the immediate supervisor in managing the FWA and Technical Excellence team, meeting or exceeding management's expectations regarding health and operational processes related to claims, providing agent and new staff training including fraud waste abuse management, analysing associated risks, trends, and the effectiveness of internal audits, and driving exceptional customer experience by providing fast and quality decisions, enhancing skill sets for complex medical areas, and creating a best-in-class claims service and framework

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.