Job Description

Functional Responsibility

• Supervising the day-to-day activities of Sales Officers.

• Identify opportunities to strengthen customer relationships and encourage sales officers to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment.

• Responsible for achieving the Monthly team sales target and keeping the weekly target track.

• Ensure the team maximises every sales opportunity to increase sales revenue on each booking.

• Backup support and coach all team members on conducting sales activities at the counter such as selling air tickets, serving customers for managing bookings and other lines of businesses.

• Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.

• Listening to the customers' needs to generate repeat sales.

• Gathering and documenting customer information, payment methods, purchases, and reactions

• to products.

• To compile daily, weekly and monthly Sales Officer sales reports for management.

• Keep track and assist recruitment headcount attendance for assigned outlets.

• Maintain outlet cleanliness at minimum requirement of service level.

• Maintain and be the face of AirAsia to carry the brand in the assigned outlet.

• Ensure adequate self-development and training is undertaken to fulfil accountabilities

• Meeting sales Targets / KPIs

Functional Duties

• Provide quality and timely customer service by responding and attending directly to customer questions, feedback, and complaints professionally.

• Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to these products.

• Assist customers with learning how to use and where to find the Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions.

• Remain current in the Businesses by acquiring products and services information, latest details and industry related news which impacts support and sales.

• Participate in training and development activities.

• Other duties as assigned.

• Follow working procedures and ensure SOPs compliances

• Able to work on shift rotation including weekends & public holidays.