About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust. 

About the Department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Cash Management Operations Centre (CMOC) is part of UOB’s Global Technology & Operations organization. CMOC handles a full range of Cash Management products and services for the bank’s Wholesale Corporate and Retail Customers across diverse industries and business segments. The role of Head of Cash Management Operations Centre at IH2 provides management oversight and manages the team in IH2 which serves as an extension to the CMOC team in Singapore. The key products and services include Inward and Outward Remittance, Inward and Outward Singapore Dollars MEPS Plus Payments, Corporate Account Opening & Maintenance, Corporate Business Internet Banking Setup & Maintenance and SWIFT Operations. For SWIFT Operations, SWIFT Message routing is one of the key activities. Our Remittance processing supports both Wholesale and Retail customer segments. Overall, the team function as an important conduit to support both UOB wholesale and retail customers using our Cash Management services and products.                    

Job Responsibilities

• To lead the team in IH2 supporting Remittance, Corporate Account Opening & Maintenance, Corporate Business Internet Banking Setup & Maintenance and SWIFT Operations.
• Plan, Review and Execute the business directions, goals and strategies for the teams.
• Supervise the team’s daily operations and meet all set Goals.
• Ensure products and services are delivered with accuracy and timeliness and in accordance to SOPs/KPIs set by management.
• Ensure that efficient and quality service is rendered to customers as per the Service Level Agreement. To implement the “Do it right the first time” and “Zero defect” principles driving processing excellence.
• To build a High Performance and motivated team.
• Ensure that escalations are raised to the appropriate management levels on a timely basis, where required.
• Ensure that the Bank’s policies, guidelines, controls and compliance requirements are up-to-date and strictly adhered to. 
• Ensure strict adherence to all applicable Laws and Regulations.
• Ensure that the staff in the team exercise vigilance when processing, overriding, authorising and approving transactions.
• Ensure that all Standard Operating Procedures and Delegation Memos are reviewed and updated when required and at the minimum on an annual basis.
• Maintain a high standard of operations control and compliance to protect the Bank’s and Customer’s interests.
• To build a dynamic and proactive strategy in Risks and Controls at the Division level to ensure robust controls and to be ahead of trends and challenges in this area so as to achieve Controls Excellence for the division.
• Ensure that any areas of non-compliance or improvements highlighted by the Auditors, Compliance, Risks Management and Regulators are followed up promptly and resolved quickly and all staff are briefed accordingly to prevent recurrence.
• Investigate any discrepancies, exceptions and non-compliance, and raise to the CMOC Risks & Control Lead and CMOC Head promptly of any unusual or exceptional activities.
• Manage the Key Risk Indicators at the division level.
• Ensure clean desk policy is strictly adhered to comply with Banking Secrecy Act and PDPA.
• To be the lead catalyst to champion Process Improvements at the team level to deliver strong results and drive positive outcomes.
• To Identify and pursue Process Improvements through “Elimination, Simplification and Automation, STP (Straight Thru Processing), digitalisation to deliver results and to have productivity and efficiency realized.
• Represent the teams / Division in meetings with Management, Business Partners and Auditors, as appropriate.
• Ensure that customers’ operational problems, complaints and queries are resolved promptly and satisfactorily and to ensure that risks of recurrences are eliminated.
• Have good service recovery skills especially when dealing with complaint cases.
• Ensure that the Bank’s human resource policies are adhered to.
• Analyse staff capabilities to identify skills gap and arrange for coaching/training and provide guidance to staff in their job performance on a regular basis, when required as part of on-going staff development and improvement plans as part of career development.
• Track key performance indicators and monitor staff performance against the key performance indicators.

Job Requirements

• A degree holder in a relevant discipline. 
• At least 15 years’ experience in wholesale banking operations experience with a good broad-based knowledge and understanding of wholesale banking products, processes and the related risks and controls. 
• Strong leadership, people management and interpersonal skills.
• Able to motivate teams, work under pressure to achieve stretched goals.
• Able to work effectively with all levels of staff and stakeholders.
• Committed, Dependable and demonstrate high integrity.
• Strong Risks and Controls experience and the ability to manage risks well in a large operations setting running high value payments (such as Remittance and RTGS Payments), customer onboarding (such as account opening and maintenance, eServices). Experience in controls, managing / interfacing audits and in operational risk management would be an advantage. 
• Knowledge of MAS and other Regulatory requirements and international practices/guidelines such as Sanctions, FATCA/CRS would be an advantage.
• Technology savvy and possess good understanding of information security, end-to-end processes, workflows design/ management and system functionalities.
• Good working knowledge in using Microsoft suite of products such as Powerpoint, Excel.
• A self-starter that exercise initiative with a strong drive to achieve quality work, meticulous.
• Possess a positive, continuous improvement mindset and able to think-out-of-the-box.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Good presentation skills.  

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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