Job Description

Key Responsibilities

Onboarding Process Development & Execution:

Preparing customized partner integration documentation tailored to each partner's needs.
Involve in calls to introduce the partners to the company systems and processes and propose a relevant solution in terms of the integration.
Overseeing the collection and verification of required partner and internal documents (legal agreements, termsheet, etc.).

Internal Collaboration:

Work closely with cross-functional teams (commercial and tech) to ensure seamless partner onboarding.
Coordinating with relevant departments to address partner queries and resolve issues promptly.

Monitoring and Servicing:

Execute monthly reconciliation (if necessary), validate monthly invoices, and investigate any monthly points fulfillment issues.
Handling email escalations from partners on any system or points-related issues and providing solutions.
Campaign/Ad hoc Points fulfillment.

Development of process and procedures

Creating/updating the current/new process and procedures from time to time following any changes.

Additional Responsibilities

Product/Voucher Setup

Internal Campaign Points Fulfilment

Assisting in manual points fulfillment for campaigns run by various departments (commercial, marketing, etc)

Member Escalation Emails

Manage inbound emails to identify and address customer needs, providing relevant answers to questions.

Undertake any other duties assigned by Management from time to time