About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

For more information, please visit www.fwd.com

FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.

Purpose

Lead database design and implementation projects.
Manage database security and ensure compliance with regulations.
Develop and implement database policies and procedures.
Manage database backups and disaster recovery plans.
Drive the overall database strategy for the organization.
Provide technical guidance and mentorship to junior team members.Setup standard, SOW and support model on DB services of different cloud platforms (Azure, AWS and MongoDB Atlas).

Key accountabilities

Act as the Database team lead for management and support of FWD IT Database system, services availability, capacity and 7x24 hours support.
Ensure that databases meet business requirements and performance standards.
Stay up-to-date with compliance regulations and ensure that databases meet all requirements.
Ensure that backups are performed regularly and can be restored if necessary.
Continuously evaluate and improve the database infrastructure to meet business needs.
Mentor junior team members to help them develop their skills and advance in their careers.
Develop and deliver training programs to help team members stay up-to-date with new technologies and best practices.
Provide support and consultancy on DB solutions, build a framework for standardizing DBs, govern the standards, evaluate related technologies and communicate with vendor.
Design the database architecture that leverages innovative technologies and cloud services. Evaluate new database technologies and plan and implement Technology Refreshment program.
Align personal development plan with business objectives and embrace the transformation to move the team/department forward.

Key performance indicators

Service Level Management – Database service availability in accordance with Service targets, and management of incidents.
Manage cloud migration projects.
Implement IT Projects and Support Existing multiple Business Units
Support New Business Unit Build-up & other Group Initiatives
Compliance to IT Risk & Security policies
Operation Task Management

External & internal contacts

Vendors and/or Service Providers
Group IT teams.
IT Team – Other Countries
FWD HK & Macau End User

Qualifications / experience

Degree holder in Computer Science / Information Technology or equivalent with more than 6 years of database administration experience gained in sizable organization.
Holder of professional qualification(s) preferred e.g. Azure, MCSE(Database Platform) and MongoDB certificates.

Knowledge & technical skills

At least 5 years hands-on experience in database administration with MS SQL 2014/2016/2019
Experience to manage DB on cloud and SaaS (Software as a Service)
Knowledge on MongoDB, Mysql DB2 and Postgres DB knowledge are added on.
Hands-on experience in database installation, backup & recovery, performance monitoring and tuning, database monitoring, data replication and database encryption
Proficient in database design and problem solving of database problem and incident management.
Able to work independent, self-motivated and willing to take challenges.
Able to communicate with colleagues and mentor other teammates.
Strong Analytical and problem-solving skills.
Good command of written English and Chinese; fluent in spoken English.

Our competencies

Understand business practices, approaches, organization, politics, and culture.
Promote database best practices in-line with functional and company business goals.
Assess the current technology gap to develop, coordinate and implement changes to meet the new requirements according to critical deadlines.
Manage projects; planning, prioritizing, and administering work.
Excellent mathematical and problem-solving skills.
Highly accurate and detail oriented.
Strongly interested in software development.
Strong sense of responsibility and eager to learn.
Good command of spoken and written English.