Create your future with Affin! ​​You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

JOB PURPOSE

To contact potential or existing customers in order to inform them about a product or service provided by the bank. (Outbound Call)

Location: Menara Glomac, Kelana Jaya.

Duration: 1-year Fixed Term Contract

Working Hour: 08:45 AM - 05:45 PM

KEY RESPONSIBILITIES

• Make telephone calls to new to bank / existing customers to promote Bank's products.
• Keep accurate and detailed records of calls made and results achieved.
• Achieve budgeted campaign and specified targets.
• Understand and manage personal performance on a daily basis.
• Demonstrate a thorough understanding of bank’s products and services and the objectives of specific campaigns.
• Participates in campaign briefings to effectively promote the Bank's products and services.
• Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected.
• Use company script guidelines appropriately and follow detailed briefs to conduct campaign calls.
• Provide feedback and input to Line Managers on customers comments for products enhancement and innovation.
• Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines.
• Undertake and administrative task delegated by Team Leader/Supervisor.

SKILLS/KNOWLEDGE

• Bachelor’s Degree in any field (fresh) or SPM/Diploma holder least 2 years' experience in telemarketing preferably in banking & insurance product.
• Interpersonal skills in handling / attending to customer’s complaint at point of contact with minimum supervision.
• Excellent command in English and Bahasa Malaysia (Spoken & Written).
• General knowledge in complaint management, banking policies and regulations.
• Customer centric and a strong team player.
• Proficient in MS Office.
• Fresh Graduate are welcome to Apply!