Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Roles and responsibility: (To note that this is a contract position for 1 year)

Candidate is expected to manage the overall process of Renewal of Certificate (ROC) which includes

Process ROC appeals submission from agency force which involves compilation of appeals, segmentation of appeals, validation of appeal details and extraction of certificates components. Upon completion of the process, to formulate batch of worksheet of appeal cases for ROC Appeal Committee deliberation and subsequently to the Appointed Actuary for approval. Attend in bound calls and email correspondence from agents, Agency Growth team and relevant parties pertaining to ROC matters; which includes updating agents on ROC enquiries, inter-channel business ROC and appeal status updates. Meet the customers’ expectations by providing professional and accurate information in accordance with agreed service standard.

Qualification:

• Degree in any study field.
• Nice to have working experience in family takaful environment, possess knowledge of the different takaful products (and their functionalities/technicalities) and operational processes.
• Customer focused with excellent problem-solving skills, the ability to work with a positive attitude & excel under pressure.
• Self-motivated, love challenges and working with people.
• Articulate and proficient in both written and spoken English.
• Proficient in Microsoft Office applications.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.