Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Responsibilities:
Address production issues according to the SLA Ensure production batch runs are completed according to the SLA Conduct production system monitoring to ensure system stability and availability as per SLA Work with project teams to investigate complex issues, identify and implement solutions Develop and maintain appropriate levels of technical and procedural documentation Share / spread knowledge throughout the Production Support Team Monitor and record time spent on activities according to the standards applied in the organization Pro-actively update progress of issues to the reporting manager as of when required Provide technical guidance to team members and ready to hands-on for any issues reported Follow up with team members on progress updates for any critical production issues Work closely with the lead for Production Support team to support business users and stakeholders
Requirements:
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.