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This role is responsible for loan processing, data entry, case mitigation, customer service, FIS lodgment, disbursement documentation and compliance ambassador in Auto Loan Centre

Functional (job responsibilities)

• Assist the Centre Manager to oversee daily business operations;

• Review loan application submitted by EHP, unqualified cases to be reject outright;

• Verify and process loan application for credit approval;

• Scan VSO, consent form, income document and other necessary documents;

• Perform thorough KYC via phone interview conversation with loan applicant;

• Follow-up with customer on any pending document for loan approval;

• Calculate business income from Bank statement;

• Data entry and upload necessary documents into LOAD$ system;

• Follow-up with EHP/dealer on loan processing KIV and advice on loan pricing;

• Loan processing;

• -Review loan application submitted by SMS;

• -Verify and process loan application for credit approval which required system access (RAMCI and FIS / Redbook);

• -Assist in pricing deviation;

• -Segment cases into processable or non processable;

• -Escalate processable cases to CED; to recommend outright reject non processable cases for Manager’s review;

• Loan mitigation-Perform credit evaluation and recommendation;

• -Review cases to see if extra documents are required;

• Assist EHP on witnessing and signing of loan agreement;

• Attend to phone or walk-in customer queries and complaints;

• Perform FIS lodgment;

• Compile loan documentations according to Bank guidelines for disbursement;

• Follow up with EHP/dealer on funding defect;

• Manage sales tracking tools and reporting;

• Conduct annual Centre review on fixed asset and dispose obsolete asset;

• Responsible for gift fulfillment on sales campaign;

• Perform monthly stock count on premium item;

• Maintain positive business relationship with all stakeholders;

• Recommend or fine-tune processes to improve business operations;

• Mentor and guide new/junior employee;

• Involvement in ad-hoc or any other related task deemed required.

Managerial

• Ensure office equipment and work area are maintained clean, safe and organized.

Education/Qualification

• Minimum tertiary education or equivalent certificates qualification;

• Good communication and interpersonal skills;

• Proactive, customer-oriented and able to work independently;

• Ability to work in a fast paced environment, under short time constraints and within established deadlines;

• Minimum 40 WPM typing speed with high accuracy;

• Ability to handle and maintain confidential information.

Experience

• Experience in administration, customer service or credit processing will be an added advantage.

Realise your full potential at Hong Leong Bank by applying now.