Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are looking for a skilled ServiceNow Administrator with 7 to 9 years of experience to join our dynamic team. The ideal candidate will have a strong background in configuration, day-to-day administration, management and optimization of ServiceNow platform.

Responsibilities:

• Set-up, configuration and day-to-day administration of the ServiceNow platform including conducting changes to the platform e.g., overseeing integration with new systems
• Responsible for error identification and remediation and ensuring that system and database management conforms to policy and standards
• Provides support to end user, support teams and suppliers (including adding users) that are involved in IT Service Management
• Manages lifecycle of change of Software versions of ServiceNow, plans and implements upgrades and conversions
• Manages instance security including password standards, user/group access, access control rules and auditing​
• Monitors and maintains the agreed levels of availability, security, performance and operational capability of ServiceNow
• Day-to-day management of the product service backlog: actively limiting work in progress, removing blockers and prioritising the flow of work to ensure that the user need is paramount in all delivery
• Proactive identification and execution of platform enhancements to maximise value, inputting into roadmaps and continual improvement plans for the platform ‘Advanced’ automation including workflow and system integration
• Technical governance to ensure a seamless user experience that aligns with the platform design strategy. Responsible for technical documentation and compliance.

Key Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 5 years of experience as a ServiceNow Administrator
• Strong knowledge of ServiceNow administration, configuration, and customization.
• Experience with scripting (JavaScript, Glide, REST/SOAP APIs).
• Understanding of ITSM and ITIL frameworks.
• ServiceNow Admin certification
• Knowledge of Azure, Google Cloud, LDAP, SSO, and Active Directory integrations.
• Strong problem-solving, analytical, and communication skills.
• Experience with Agile or Scrum methodologies.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.