Responsible for providing efficient and high quality client services to financial institutions. Provides pre-sales and post-sales service to clients. Responsible for continuing development and improvement of the client services with the overall objective of shortening the client response time and increase service quality. This position is responsible for both technical and non-technical support.

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What we offer

Nasdaq is currently seeking a motivated and passionate individual to join our Trade Surveillance Team.

Nasdaq’s Trade Surveillance service powers surveillance and compliance for over 150 market participants across 65 markets globally. Scalable to millions of transactions and flexible to manage several outstanding data sources, NTS Surveillance holistically examines scenarios across multiple venues and asset classes.

As Senior Data Analyst you will be conducting analysis of existing data flows used by NTS application. You will then collaborate with other colleagues and a variety of global cross-functional teams to implement changes to said data flows that would address client issues and to ensure the client receives the quality service Nasdaq strives to deliver through incident management, accountability, and professional communication.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we build.

What you will do

Prioritize and manage all reported stock exchange/trading activity data issues via an internal ticketing system (JIRA)
Investigate and resolve reported data issues using Linux and other server/data management tools
Coordinate with global teams to schedule releases and implement various bug fixes
Work on continual service improvement to reduce the number of reported issues and improve our client experience

What We Expect

Previously worked with Linux terminal. Work with data extraction a plus
Experience in troubleshooting data issues, data conversion and manipulation
Previous experience in a similar position, preferably from a trading/financial services industry
Excellent English verbal and written skills

What Would Be Helpful

Knowledge of market data, trading data and protocols (i.e. FIX) would be considered an advantage

Previous experience working in a globally distributed team

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.