As an Operations Associate you’ll have an incredible opportunity to make an immediate and direct impact through measurable improvements to Nasdaq market infrastructure.  This role will drive significant enhancements to data center processes along with facilitating daily operations critical to client success.  By working across multiple cross-functional business units, you will be exposed to all areas of the business to help progress team initiatives.  This role will require someone with organizational skills who can multi-task and effectively communicate team objectives.

Responsibilities

Maintain relationship and workflow with data center vendor as a liaison between teams.

On-board Nasdaq colocation clients

Generate feasibility reports for pre-sales of space and power within the data center.

Oversee order progression once clients submit requests and coordinate with teams to ensure the timely progression of client orders.

Proactively address issues that may arise to ensure orders are completed in a timely manner.

Respond to client inquiries regarding order status.

Collaborate closely with the on-site teams.

Continuously and proactively enhancing operations and workflow.

Experience

You possess a college or a technical degree.

Proficiency in data analytics including statistics, data visualization, and working with large datasets.

Extensive knowledge of Excel and other Microsoft office products.

Familiarity with data center and networking operations is a plus.

Experience in client order coordination or similar roles, preferably within the IT or technology industry.

Profile

Detail-oriented mindset with a focus on accuracy and efficiency.

Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Proficiency in using company portals and related software for order tracking and management.

Excellent communication skills.

Organizational and time management skills.

If you are passionate about client satisfaction and thrive in a collaborative environment, we encourage you to apply by submitting your resume and cover letter. We look forward to welcoming you to our team.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.