Ops Processing Spec

Who we are.

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies offer a broad range of property-casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals to protect their assets and manage their risks.

Our commitment is making a positive difference for our colleagues, and this is including the communities where they live and work. We encourage our colleagues to give back to the causes that matter the most to them by supporting these efforts through our Volunteer Time Off and Matching Grants programs.

The inplant for the DHL operation works together with the CPS and car underwriters’ team, managing the delivery of maintenance endorsements, guaranteeing the issuance and delivery of its production in a timely manner.

For the BBVA process, the inplant works with different areas of the company such as CPS, underwriters of Financial Lines, collections, following up on the requirements of the bank's clients, to manage quotes, issuance, collection, application, guaranteeing the entire end-to-end process for generating business.

About the position

In 2024, it provided processing for more than 500 maintenance services between registrations, deregistration and modifications, achieving the registration of more than 1k new vehicles in the fleet, which represented just over 200k dollars of issued and paid premium.

For BBVA, I managed to provide BBVA customers with more than 800 services, including quotes, issuances, applications and delivery of information. Achieving end-to-end monitoring and management throughout the entire process.

Activities and skills

• Customer service, providing ongoing support, resolving queries and problems in a professional and efficient manner.
• Review and analysis of minimum information required to request different quotes and/or issues
• Monitoring quotes and issues
• Providing support and advice on the use of different self-service platforms.
• Coordinating sessions with the technical team to solve complex problems
• Sending contractual documentation, as well as collection notices and invoices.
• Managing the collection of policies, as well as the correct application of premiums.
• Maintaining accurate and detailed records of all interactions, preparing periodic reports on satisfaction, recurring problems and areas for improvement, showing the results and recommendations to the company's commercial, technical and operational team.
• Scheduling visits and meetings at the client's facilities.
• Active communication with the business lines of both Personal Lines and Financial Lines.

Experience

- Thorough understanding of the products or services offered by the company.

- Experience in management software, intermediate Excel, knowledge of Kpi's.

- Proficiency in the use of communication tools (emails, live chat, video conferencing, personalized face to face interactions).

- Data analysis skills

- Previous experience in customer service roles

- Demonstrated experience in identifying and resolving customer issues.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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