Location: Vilnius, Lithuania

Are you an experienced HR leader looking for an opportunity to drive impactful change? Join Johnson Matthey as HR Service Team Manager for the Americas market and play a key role in delivering efficient, high-quality HR services that support our people and business globally.

In this role, you will drive continuous improvement by regularly reviewing and optimizing HR service delivery to maintain high standards and efficiency. You will also provide leadership and support to all service delivery teams supporting Americas market, including hub HR advisors, local HR advisors and BPO team, fostering a culture of collaboration and excellence.

In this role you will:

• Lead and manage HR Advisory services, including HR administration, employee support, query resolution, and Employee Relations (ER) matters.
• Manage and develop global HR team (local, remote, and BPO) to ensure smooth operations and alignment with JM’s values.
• Develop strong partnerships and open communication with business leaders, other HR teams, and stakeholders to support successful business delivery.
• Drive continuous improvement, automation, and self-service initiatives to enhance efficiency and simplicity.
• Monitor and drive the achievement of KPIs and great service standards, ensuring compliance with company policies and employment laws.
• Act as the escalation point for challenging or critical HR situations, offering guidance and resolutions.

Requirements for the role:

• Degree in HR or a related field, with an understanding of U.S. employment law. A recognized HR qualification (e.g., SHRM) is preferred but not mandatory.
• Proficient in Workday or other global HR systems for shared services, with experience in operational management of ticketing systems. Familiarity with U.S. unions or works councils is a plus.
• Proven experience in leading global team, developing trust, accountability, and professional growth within the team and stakeholders.
• Ability to build strong relationships with stakeholders, understand business needs, monitor KPIs and SLAs, and effectively navigate challenging conversations to ensure smooth operations and effective collaboration.
• Skilled in leading change, driving improvement, and managing priorities with a solution-oriented mindset
• Skilled in influencing decisions, resolving conflicts, and managing multiple priorities with a proactive, solution-focused approach

How you will be rewarded:

Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies. This role is also eligible to receive discretionary annual bonus that align with individual and company performance. Other rewards and benefits include the following:

• Health & Well-being: a diverse, inclusive, work & life balance work environment; hybrid way of working; health insurance from the first day of employment; employee assistance program.
• Great career growth and development opportunities in a global organization Life, accidents & critical diseases insurance
• IIIrd Pillar Pension Fund contributions.
• Paid volunteering opportunities (2 days per year)

At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career.  Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views, and contributions, and feel a sense of belonging at JM.

Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals, and process technology.  With operations in over 30 countries, we employ more than 12,600 people.  We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.

Johnson Matthey is open for discussion on part time, job share and flexible working patterns

Closing date for applications: This job advertisement will be posted

for a minimum of 2 weeks, early application is advised

For any queries or should you require any reasonable adjustments to support your application please contact the GlobalRecruit@matthey.com.

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How to apply:If you have the necessary skills and experience to join our team, please apply online.  For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply:  Find Jobs - Workday (myworkday.com)

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:  Johnson Matthey Privacy Notice

You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.

We appreciate the time and effort taken in completing an application.

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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.