Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

About Nasdaq!

At Nasdaq, we are redefining the future of global economies and markets by unlocking capital and opportunities through our technology, innovation, and expertise. Our Marketplace Technology area powers more than 115 of the world’s market infrastructure organizations and participants, including broker-dealers, exchanges, clearinghouses, central securities depositories, and regulators, in over 50 countries with end-to-end, critically meaningful technology solutions. Located in the heart of Vilnius, we seek individuals with the drive to succeed in a highly dynamic and global environment, offering vast growth opportunities, competitive salaries, bonuses, and comprehensive benefits packages!

About the Team:

We invite you to join our Product Support Team as a Customer Support/Operations Analyst for the Calypso product. We provide new and existing customers with the best possible service for billing inquiries, service requests, suggestions, and complaints. We handle customer services related to sales, promotions, installations, and communications. We ensure good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, in accordance with consumer laws. We develop organization-wide initiatives to proactively inform and educate customers and create improvement plans based on customer surveys.

What You Will Do:

Fix client issues with Nasdaq FinTech product Calypso's system, network, and other parts; provide daily support.
Reproduce problems, document them, suggest fixes, and give detailed info to Engineering for permanent solutions.
Check logs, improve performance, and solve speed issues.
Work with Business Analysts to find and fix bugs; write test programs to mimic client problems.
Help clients with API issues and update knowledge base articles with common questions and solutions.

What We Expect:

Educational Background: Computer Science or a related field.
Technical Skills: Proficiency in Java and SQL.
Language Skills: Strong written and spoken English skills.
Interpersonal Skills: Excellent interpersonal and communication abilities.
Mindset: A growth and learning mindset.
Work Schedule: Ability to work full-time, Monday to Friday, from 9 AM to 6 PM or 9 AM to 5 PM.

What would be great:

Experience with scripting languages such as Python;
Linux/Unix knowledge.

What we offer:

Annual monetary bonus.
An opportunity to become a Nasdaq shareholder.
Employee Stock Purchase Program Nasdaq stocks with a discount.
III pillar pension plan with additional contribution from Nasdaq.
Flexible health insurance program.
Flexible working schedule and hybrid way of work.
Additional paid leave days after 2 years of working at Nasdaq.
Flex day program (up to 6 paid days off a year).
Internal mentorship program – get a mentor or become one.
Wide selection of online learning resources, e.g., Udemy and many more.
2300 - 2700 EUR Gross monthly, other bonuses apply.

What Happens Now?

This is a full-time permanent position located in Vilnius. Follow the link to apply, and the Talent Acquisition team will be in touch. Please note that applicants must be eligible to work in Lithuania and applications must be in English.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.