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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary:

Customer Service Representative is responsible to handle customer pick up calls, Tracking, Tracing inquiries, Import and Export inquiries, with objective to provide quality telephone customer service.

Customer Service Representative is also responsible to follow up customer's inquires for offering quick and accurate resolution

Responsibilities:

Handle customer pick up calls, tracking, tracing inquiries, Import and Export inquiries, with objective to provide quality telephone customer service.
Provide support on service guarantees, price quotation, service/product information , export shipments exception
Follow up customer's inquires for offering quick and accurate resolution.
Handling customer complaints in professional manner
Responds to customer queries to ensure timely manner to support customer satisfaction.

Qualifications:

Minimum college or University Diploma/Degree or related discipline
Good command of English
Customer Focus
Computer Literate
Excellent communication skills
Positive and able to work well in a team with excellent interpersonal skill
Ability to demonstrate initiative and determination in a professional manner
Confident, trustworthy, customer-oriented and able to work in a fast paced environment

Working Hours:

40 hours a week (Mon to Fri 09:00-18:00 / Break 12:00-13:00)

Location: 94-3, Mullae-Ro, Youngdeungpo-Gu, Seoul

담당업무

UPS 고객서비스팀. 대표전화번호 응대 업무
화물 픽업 접수
수출입화물 배송 트래킹
UPS서비스 관련 문의핸들링 및 클레임 처리

자격요건

최소 대학졸업장/학위 소지자
영어가능자
적극적 긍정적 마인드의 소유자
고객중심의 문제 해결 능력의 소유자
뛰어난 의사소통능력
관련 업무경력 우대

근무조건

근무지: 서울 영등포구 문래로 94-3
근무시간: 월-금 0900-1800

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.