Join our Underwriting Team in Phnom Penh now!

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Specialist, Medical Services with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

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On the job you will:

• Responsibilities include but not limited to the following activities.
• Participate in training, orientation, competency assessment and education of new employees. 
• Conduct quality control (QC) and basic risk assessment of insurance applications. 
• Conduct calling customers to complete application forms by asking/probing questions effectively and noting their answers properly for underwriting purpose.  
• Support medical appointment between sales/customers and corporate clinics as well as medical result control, medical fee verification and payment process in system.  
• Handle sales/customer enquiries relating to application submission in a professional manner.  
• Make regular reports as required.  
• Demonstrate an ability to remain calm, perform effectively and professional, ongoing service excellence. 
• Perform other duties as may be assigned by management. 

Nice to Haves:

• Bachelor degree, Nurse or Mid-wife (female candidates are preferred). 
• Working experience in life insurance industry related to administrative skills, medical field is preferable.  
• Attention to detail with an emphasis on quality. 
• Ability to manage time, meet deadlines and prioritize. 
• Good verbal and written communication with colleagues, clients in both Khmer and English. 
• Ability to influence and negotiate with sales, clients and vendors. 
• Result focused, self-motivated, flexible and enthusiastic. 
• Customer focused, with a strong ethic of service and fairness to the customer. 
• Obsess about customers, do the right thing, think big, get it done together, own it, share your humanity. 
• Knowledge of ability to report data, analyze fact finding, apply problem-solving skills. 
• Decision making skills, able to rationalize the whole risk and come up with the proper decision.  
• Demonstrated sound interpersonal skills including the ability to work effectively in a team environment. 
• Computer literate in Microsoft Office. 

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.
• We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.