Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

What are we looking for?

We are looking for a Senior Supervisor, IT Operation & Service Management to supports the design and implementation of network infrastructure solutions, provides comprehensive support for network services including servers, security appliances, and call center systems, and collaborates with the Regional Technology team to execute IT projects effectively.

What are we expecting from this role?

• Assist in coordinating local business unit needs with Group Technology teams for infrastructure and operational projects.
• Oversee IT operations (monitoring, backup, patching, disaster recovery, software/hardware support) to ensure baseline standards, cost optimization, and policy compliance.
• Manage IT vendor services (end-user support, infrastructure, change management) to ensure quality and service level agreements.
• Establish network specifications, design router administration, and implement network and server solutions, including equipment selection, installation, and configuration.
• Maintain network and server performance through monitoring, analysis, and troubleshooting, and secure networks through access control and evaluation.
• Provide daily user support for computer operations, networking, and training.
• Assist in risk and control assessments, data collection for reporting, audit support, and development/maintenance of IT SOPs.
• Performing other tasks assigned by Management.

Who are we looking for?

• Degree in Information Technology (IT), or related field.
• At least 2 years of experience in network and system management.
• Comprehensive knowledge of server, networking, and telecommunication systems, including configuration and management of Windows and Linux servers, Cisco routers, switches, wireless, and IP telephony systems.
• Strong support and problem-solving skills.
• Experience in managing IT projects (a plus).
• Ability to communicate effectively in English.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.