Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

What are we looking for?

We are looking for an Executive, Suspence Management to handle administrative tasks within the suspense management, payment team and maintain high-quality business performance with adhering to the turnaround time (TAT).

What are we expecting form this role?

• Responsible for processing refund payment to customers through various channels with properly controlled and monitored

• Work with Finance team and bank partners to ensure smooth seamless process of refunding for the customers with agreed TAT.

• Clearing pending cases, and payment with insufficient info, checking with bank partners and sales team about all error cases.

• Performing auto suspense reversal and un-claimed account movement.

• Provide good communication with partners, policy holders, and agents by emails, phone calls, to answer questions or resolve any outstanding issues

• Identify key issues in Suspend management team and work with line manager/relevant department to recommend remedial actions.

• Perform other tasks assigned by Line Manager

Who are we looking for?

• At least 1 years in life insurance or related business industrial

• Bachelor’s degree in Business Administration or equivalent degree

• Ability to understand Power BI report, and core insurance system

• Good communication of spoken and written in Khmer and English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.