Details of the Division and Team:

Implementation & Services team is responsible for providing day-to-day client services to existing customers on Cash Management and supporting complex account openings and product set up requests (including new, changing or expanding requirements). Work includes: •Implementing top-tier solutions for corporate clients. •Delivering seamless product(s)/service(s) setup and streamlined installation processes in compliance with internal and external policies and regulations •Monitoring and evaluating product performance and client feedback to generate new product ideas and identify product/service features that need to be changed to meet client needs •Liaising with other areas of the bank to implement these changes

What we will offer you:   

l  A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

l  You can expect:

l  Corporate Group Insurance – premium borne by company

l  Annual health checkup – cost borne by company (once a year; conditions apply)

l  Flexible Work Arrangements – various ways to work, to fit employees’ needs

l  Child care and elderly care benefits – corporate discount through designated child care & elderly care vendors

l  EAP – free and confidential counseling, online work-life resources

l  Employee networks – Diversity, volunteering, sports, family care - various activities to participate

l  Special leaves entitlement

Your key responsibilities:

l  Primary responsibility – Manage the day-to-day activities of Client Implementation & Services team, ensuring tasks are completed, and lead the team by providing guidance, support and mentorship to team members, building operational procedures, setting a goal and implementing global/regional strategies as local liaison.

l  Secondary responsibility – Support Implementation team by onboarding new clients, implementation of Cash Management Solutions that include Payment thru Electronic Banking/ ERP interfaces / Host-to-Host connectivity / API, Account Statement, Virtual Account, FX4Cash, and Liquidity Management Solutions that include Cash Pooling, Overdraft, Short Team facility.

l  Secondary responsibility – Support Services team by providing day-to-day client services to existing customers on Cash Management Platforms and Cash Management Solutions, such as payment inquiries, billing, Electronic Banking guidance, client service survey, and farming activities to contribute to revenue generation.

Typical Duties

l  Manage daily team tasks, provide guidance and support to solve problems with external/internal clients, decision-making for exceptional cases.

l  Ensure the team adhere to policies and rules, including all mandatory trainings.

l  Facilitate global project implementation, operational process streamlining.

l  Manage inquiries/questionnaires/inspections from regulatory bodies and audit.

l  Work with other internal teams AFC, Compliance, Legal to ensure that regulatory requirements are fulfilled by building procedures, client communication, guidance and monitoring.

l  Information and knowledge sharing within and beyond the team that include Relationship Manager/Sales Manager.

l  Keep Relationship Manager/Sales Manager informed on Implementation status and client feedback, issues, conflicts for a necessary follow up.

l  A Project Manager who is responsible for implementation of cash management solutions for clients.

l  Liaise and work with clients to ensure smooth and efficient implementation of product and services, including product and service level documentation.

l  Work with various internal stakeholders to implement the solutions and co-ordinate internal resources to ensure timely delivery of the solutions.

l  Co-ordinate internally and with client for user acceptance testing.

l  Responsible for platform installation, training, migration, support, and implementation of financial systems integration with clients’ ERP/TMS (eg, SAP, Oracle Financial, Kyriba etc) systems.

l  Identify and manage/resolve potential issues and risks during the course of the implementation.

l  Communicate and conduct regular status reviews/meetings and ensure that the implementation meets the agreed milestones and client’s expectation.

l  Day-to-day customer support by managing client inquiries related to payments and other cash management products.

l  Obtain client feedback on DB client service, KYC, Products and so on by means of requesting client to participate in a survey, call/face-to-face meeting to incorporate into service improvement.

Supervision Received

l  Management and guidance from Head of Corporate Bank Japan, Head of RTM Japan, Regional management of Implementation & Service.

l  Brief by Relationship Manager/Sales Manager on scope and components of the solutions to be implemented and client’s expectation.

What we look for:

l  Graduate with 3-5 years’ in Cash Management or similar environment in a financial institution, preferably in the client service role.

l  Team manager/leadership experience.

l  IT literacy.

l  A good understanding of cash management products and services.

l  Relevant Electronic Banking experiences as well as knowledge of accounting principles (relevant to clients) are major assets.

l  Knowledge of ERP/TMS systems an asset.

l  Strong interpersonal and communication skills.

l  Good in spoken and written Japanese/English.

How we’ll support you:  

l  Flexible working to assist you balance your personal priorities

l  Coaching and support from experts in your team

l  A culture of continuous learning to aid progression

l  A range of flexible benefits that you can tailor to suit your needs

l  Training and development to help you excel in your career

About us and our teams:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.