Job Purpose

This fully Japanese / English bilingual role will support and have opportunities to lead various initiatives, data analytics and focused efforts across Japan and APAC aimed at improving the colleague experience.

The role will primarily focus on initiatives and efforts related to increased and more effective adoption of collaboration tools such as Teams, Teams Room / Cisco video conferencing, OneDrive Internal / External, PowerBI and other apps and tools in the Microsoft Office suite as well as broader initiatives impacting colleagues such as PCaaS, Windows 11 and Windows 365.

Engage business colleagues and managers to help identify and document opportunities to improve usage of modern technology and systems – all with the aim of enabling the business to become more efficient through technology / automation and elimination of tech debt. Support the Japan transformation and adoption of technology and work closely across teams and geographies to identify, map and support implementation of improved process flows and usage of tools.

Job Responsibilities

• Support the increased adoption and leverage of Microsoft products and capabilities across AIG Japan and APAC; identify opportunities to improve colleague efficiency, effectiveness and productivity using these tools
• Analyze, consolidate and clean data from various sources as needed to support informed and accurate analysis, project / deployment planning and decision making
• Support project efforts, proper change management; participate in issue and incident analysis and resolution
• Support efforts to improve and mature IS Japan’s engagement with our IT colleagues, business colleagues and global IS colleagues
• Build effective collaboration with our IT partners, BU Champions and colleagues as well as across other IS departments to move initiatives forward
• Develop and maintain a productive working relationship with key stakeholders, project sponsors, and vendors.
• Work with third party vendors as necessary to manage service delivery methods and oversee processes

Key Relationships

Internal Interactions (Within the Organization)

• ES teams and other IS departments (Japan and / or global, as necessary)
• Japan business colleagues, BU managers, BU Champions, IT leaders and other stakeholders

External Interactions (Outside the Organization)

• IS outsourced teams
• Third party vendors

Required Skills and Experiences

Educational Qualification

• Bachelor’s or higher degree or equivalent combination of education and professional experience

Specific Qualifications

Demonstrated knowledge or hands on professional experience of:

• Supporting a large user environment with multiple business processes and products, preferably with a focus on process improvement
• Successful engagement with a geographically diverse set of coworkers and vendor partners for support as needed
• Strong technical understanding and experience with Microsoft collaboration tools and the Office suite of applications and tools.
• Understanding of enterprise level endpoint systems including Win10 and Win11 operating systems
• Comfort dealing with, consolidating and analyzing large, disparate data sets

Total Experience

• Native/Fluent level written and verbal Japanese
• Fluent level written and verbal English
• At least 5 years relevant work experience
• Demonstrated ability to identify, understand and communicate business needs
• Ability to work with technical and non-technical people
• Strong desire to continue to learn and become proficient with new technologies, tools and
• Strong execution and analytical skills with an ability to influence change and deliver results
• Ability to adapt to change and manage in an uncertain environment
• Thinks boldly and out of the box, generates new ideas and processes
• Understands the IT environment and associated tools
• Good organization, planning, and execution skills
• Good time management and organizational skills

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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