Director, Japan Consumer Solutions
Visa
Tokyo, Japan
Posted on Visa website on 15 Apr 2025 (5 days ago)
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Team Summary
Visa is a leading digital payment provider in Japan and drives payment innovations to empower consumers and merchants to pay and be paid more safely, conveniently and seamlessly. The Senior Manager will be a member of Japan Consumer Solutions team that owns all products and solutions and respective technology and rules for consumers, and will play an imperative role to drive key initiatives to expand those solutions in Japan. The team has a clear focus to deliver thought leadership on developing and executing Visa’s consumer payment strategy, winning market share in both affluent and everyday spend, and driving digital innovation of consumer payment experience.
What a Director, Consumer Solutions does at Visa:
Visa is looking for an experienced business leader to join Japan Consumer Solutions team in Tokyo, who can be responsible for driving expansion of Visa’s everyday spend usage with our key products such as Debit and Prepaid, and centrally managing Visa rules which is foundational to our business.
Key responsibilities of the role include:
Lead a team to own Debit and Prepaid and develop/execute strategy to expand those products with clear understanding of Visa’s long-term goal and respective technology and rules.
Manage projects with issuers for enhanced cardholder value proposition, optimized card acquisition process and accelerated marketing activities through developing best practice customized for the Japan market.
Initiate projects with issuers to drive digital transformation of Visa Debit and Prepaid cardholder experience through implementation of new technology and innovation, developing new solutions where necessary.
Manage a team to ensure that product rules, documentation and waivers are being managed centrally, in a holistic fashion.
Guide a team to establish and manage positive, beneficial, and constructive relationships with client stakeholders with deep understanding of client’s business objectives and strategy.
Facilitate and direct internal Visa operations in response to specific client requests and ensure delivery of support to clients as and when required.
Bring global best practices through thought-leadership over coordinating relationships with Visa Global, Asia Pacific HUB counterparts and local peers.
Why this is important to Visa
Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid.
Consumer solutions are crucial to Visa Japan as its contribution to the business remains significant and its growth and market share expansion are imperative for Visa to achieve its long-term goals. Visa aims to further increase Visa’s contribution to Japan’s transformation of cashless payment and expand its market presence by shaping the future of consumer payment, where Debit and Prepaid will continue to play crucial role. Also centrally managing rules will be foundational to our business to be effectively and efficiently driven. All of the initiatives will be a key for Visa to lead the market as the most preferred cashless brand, and keep empowering consumers and merchants in Japan to pay and be paid more safely, conveniently and seamlessly, which underpins Visa’s future growth.
Projects you will be a part of The Director will be an imperative core member of the Visa Consumer Solutions team in Japan, in which all members are tasked to focus on delivering thought leadership to develop and execute Visa’s consumer payment strategy, win market share in both affluent and everyday spend, and drive digital innovation of consumer payment experience. The initiatives that the Director will lead with her/his team are to be the ones that will shape the future of consumer payment in Japan and will significantly contribute to Japan’s transformation of cashless payment.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
What you will need: You are an established business leader who is a problem solver, good at communication and has an acumen for payment, consulting or project management. Smart, driven and want to make a difference in the world? You’ll fit right in! • Bachelor's degree in business or related field, advanced degree preferred. • 12+ years of experience in payment, consulting or project management with proven record of accomplishment of success. • Deep experience in leading teams to manage complex cross-functional and cross-regional projects and superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor • A proactive and collaborative leader who can create open, positive and goal-oriented team culture and actively support team members for their development opportunity with proper caring and coaching • Keen attention to detail, and organized and committed to achieving business objectives and goals as a team. • Keen interest in the evolving landscape of payments and fintechs industry, and strong motivation to lead the positive changes of the cashless in Japan and global • Strong verbal communication and presentation skills that can effectively engage and influence internal and external client stakeholders. • Excellent presentation skills, including strong oral and written capabilities.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.