Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Service managerIntesa, a company of the Kyndryl group, as part of its growth and positioning as a pole of innovation and digital transformation, is looking for a Service manager who will be the reference resource for everything related to the delivery and management of the required services.Responsabilities

Proactive relationship with the Customer, through regular alignments to be carried out in presence or via call
Primary interface between Customer and Sales/Pre-Sales
First level of escalation for critical issues in the project or AM area
Direct involvement for open severity 1 issues and interventions
Focal point for scheduled service downtime communications
Accounting report (service traffic) and control of any excess consumption of service
Support service progress reports (and related HD Tickets)
Service monitoring and KPI and SLA reporting

Requirements:

High School Diploma or Degree in IT or scientific subjects preferred.
Experience in banking sector is considered a plus
Good knowledge of the English language. A minimum level of B2-C1 is required

What we offer

Young and dynamic environment. Highly flexible smart working contract.
Trust and respect for ideas and opinions: everyone in our team is free to share and propose new ideas and solutions.
Community events and initiatives where you will have the opportunity to discuss company projects related to sustainability, inclusion, and education.

Location: Italy (with smart working contract)Consent to data processingYou can withdraw your consent at any time by sending an e-mail to the following address: privacy_mktg@intesa.it. Or, if you no longer wish to receive marketing e-mails, you can unsubscribe by clicking on the relevant unsubscribe link in any e-mail. Further information on procedures can be found in the INTESA Privacy Policy. By submitting this form, I declare that I have read and understood the INTESA Privacy Policy.Diversity&InclusionSelection managers with HR managers, HR recruiters, and employees all have a responsibility to ensure that diversity and inclusion are respected during the selection process. Unconscious biases and stereotypes should not influence our selection processes. We look for the best candidates and the real value they can bring to the organization. We value meritocracy. We value diversity, setting aside our prejudices. All people should have the opportunity to be considered for employment regardless of their race, color, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability , military service, pregnancy, childbirth and related medical conditions, or any other characteristic protected by law and our collective bargaining agreements. INTESA will endeavor to make reasonable accommodation to the known physical or mental limitations of a qualified candidate with a disability, unless the accommodation imposes an undue hardship on the operation of our business.Acknowledgement of code of ethics and code of disciplineApplicants* are encouraged, prior to submitting their application, to review the company’s code of ethics found on our website and note that Intesa’s disciplinary code complies with the relevant provisions of the CCNL metalmeccanici, the collective bargaining agreement for employees and managers of Intesa s.p.a.

Who You Are

See job description above

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.