Job Summary

The Red Hat TAM team is looking for an experienced, enterprise-level technical professional to join us as a Technical Account Manager in Italy.

In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Infrastructure and Automation Portfolio to meet their business needs. As a Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.

What you will do

Perform technical reviews and share knowledge to proactively identify and prevent issues
Gain an understanding of customers' technical infrastructure and environment, hardware, and products
Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
Provide advice and guidance to customers about their current and future Red Hat products
Create documentation regarding customer issues and technical details on how to resolve them
Manage and grow customer relationships by delivering attentive, relationship-based support
Travel occasionally to visit the customers on site
Serve as the customer's advocate within Red Hat

What you will bring

5+ years of Linux or UNIX system administration experience
Very good knowledge of Red Hat Ansible Automation Platform
Experience with configuration management, application deployment, and infrastructure orchestration technologies
Prior experience in a support, development, engineering, or quality assurance organization
Technical knowledge of the Linux kernel and Linux file system
Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
Outstanding verbal and written communication skills
Ability to convey complex information to customers clearly and concisely
Ability to manage multiple issues and projects with an eye for detail
Hands-on experience with a variety of hardware vendors
Previous knowledge in some technologies such as Satellite, Pacemaker clustering and Red Hat Insights

Nice to Have:

Red Hat Certified Engineer (RHCE) certification
Bachelor's degree in a technology-related discipline, preferably computer science or engineering
Experience in system management, cloud, or server virtualization

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About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red HatRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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