The Payment Agent, within the Retail division payments team, will be responsible for managing the various back office operational procedures. In particular, he/she will verify the correct exchange of settlement flows by application family and related monitoring of accounting and management of suspensions; he/she will support at operational, technical and regulatory level the critical issues that reach the area and contribute to its digital transformation. Finally, he/she will interact with the relevant suppliers to monitor outsourced activities, guaranteeing their contractual SLAs.

Main responsibilities:

Managing the settlement of services offered such as domestic payments, SCT, SDD, Checks, etc.
Management and control of daily balances
Operational and procedural controls in order to ensure the correctness of processed transactions
Operational support to Channels such as Call Center, Claims,HUB, etc.
Management and control of suppliers with special focus on transparency
Resolution of operational issues
Support identification and monitoring of potential operational, non-compliance and reputational risks related to the business
Management and supervision of operational incidents
Drafting and maintenance of procedures, manuals, operating instructions
Supervision of KRIs

Requirements :

Bachelor's degree in a technical or business discipline (or culture equivalent)
2+ years of experience in a similar role
Proven experience in outsourcer management
Excellent knowledge of MS Office package - particularly Excel
Excellent knowledge of both spoken and written English language

Soft skills:

Excellent organizational skills to manage volume
Results orientation
Strong customer orientation
Risk awareness
Flexibility and positive attitude
Strong aptitude for continuous improvement
Problem solving
Stress management skills
Curiosity
Team-player

Working conditions: Full Time

Duration: Fixed Term (maternity replacement)

Location: Milan (hybrid)

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.Do you think you are "a step ahead"? Apply now!

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

· Super flexible smart working

· Competitive base salaries and performance based bonuses

· Diverse cultures & Innovative mindsets

· International Environment

· Commitment to sustainability

· Lots of training development opportunities to help you grow

· Lots of moments dedicated to physical and mental well-being

· A special day off when it is your birthday: we call it #doyourbirthday!

· And of course we can’t forget: free water & coffee at the office!

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.