We are looking for a Senior Technical Consultant to join our Policy & Network Management team. This role is responsible for implementing client solutions, supporting 4G PCRF, 5G PCF, SMSC, USSD, and ensuring high-quality product launches, configuration changes, and technical troubleshooting. The ideal candidate will provide technical expertise, conduct solution acceptance testing, and collaborate with internal and external stakeholders to resolve complex network-related issues.

Key Responsibilities

• Implement client solutions through product launches, configuration changes, and data modifications.
• Provide technical support for CSG’s network-based solutions (4G PCRF, 5G PCF, SMSC, USSD).
• Troubleshoot and resolve technical issues using established procedures and guidelines.
• Conduct solution acceptance testing and handover to ensure smooth client integration.
• Create and maintain customer documentation for configurations, troubleshooting, and best practices.
• Deliver customer training on system functionality and troubleshooting procedures.
• Act as the escalation point for critical technical issues, ensuring timely resolution.
• Identify project risks and develop mitigation strategies.
• Collaborate with internal teams to enhance technical processes and system improvements.
• Generate internal and customer reports/metrics to track performance and identify trends.

Is This Opportunity Right for You?

We are looking for candidates who have:

• Bachelor’s degree in Computer Science, Electronics & Telecommunications, or related field (or equivalent experience).
• Strong understanding of network-based solutions (4G PCRF, 5G PCF, SMSC, USSD).
• Experience in Linux installation and administration.
• Knowledge of IP LAN/WAN design and administration.
• Hands-on experience with database administration (MySQL, Oracle) and relational databases.
• Proficiency in scripting languages such as Perl, Bash, JavaScript, Ansible.
• Exposure to virtualized/cloud-based architectures (VMware, AWS, Azure).
• Familiarity with Web Service configuration/administration (Apache Tomcat).
• Understanding of SS7, Sigtran, MAP, SMPP, Diameter protocols.
• Experience with Elasticsearch, X-Pack, Kibana is highly desirable.
• Basic knowledge of Java and/or C++ coding methodologies is beneficial.
• Experience in CRM, Billing, and Order Management projects is a plus.

Location(s):