About this role:

Wells Fargo is seeking a Senior Business Execution Administrator.

In this role, you will:

Support the operations of a specific business line
Administer programs, projects, or processes specific to the business
Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs
Perform business operations that are administrative in nature
Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation
Provide subject matter knowledge and interpretation of procedures to key business partners
Coordinate and monitor implementation and maintenance of processes, procedures, and policies
Interact with immediate Strategy and Execution colleagues on operational initiatives
Provide support for a variety of diverse support functions for multiple business groups or a specific line of business

Required Qualifications:

4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

The Incident Management Business Execution Associate plays a strategic role in enhancing the organization’s incident management processes by driving operational efficiency and aligning business goals with incident resolution strategies. This position ensures that incident management practices adhere to organizational standards, support business continuity, and deliver value to stakeholders. The role also involves leading cross-functional efforts to resolve incidents, minimize risks, and implement long-term improvements.Key Responsibilities:1. Incident Management Execution:• Oversee the business execution of incident management practices to ensure timely and effective resolution of incidents.• Execute business strategies for incident handling in alignment with organizational objectives.• Lead cross-functional teams to coordinate the resolution of high-priority incidents and minimize downtime.2. Business Impact Analysis and Risk Mitigation:• Conduct impact assessments to evaluate how incidents affect business operations.• Collaborate with stakeholders to identify risks, prioritize incidents, and allocate resources effectively.• Implement proactive measures to mitigate the risk of recurring incidents.3. Process Improvement and Optimization:• Analyze incident management workflows to identify gaps and opportunities for improvement.4. Stakeholder Communication and Reporting:• Serve as the primary business liaison during incident escalations, providing clear and concise updates to leadership and stakeholders.• Deliver detailed reports on incident trends, resolution timelines, and root cause analyses.• Recommend business execution strategies based on incident data and operational performance metrics.5. Policy Development and Compliance:• Develop and enforce incident management policies, ensuring compliance with organizational standards and regulatory requirements.6. Collaboration with Business Units:• Work closely with business leaders to align incident management efforts with organizational priorities.• Support business units in achieving operational goals by reducing service disruptions and downtime.7. Technology and Tool Utilization:• Leverage Incident Management tools to manage incident lifecycles effectively.• Utilize analytics and monitoring tools to assess incident trends and propose data-driven solutions.Skills and Qualifications:• Bachelor’s degree in business administration, Information Technology, or a related field.• 5+ years of experience in incident management, business operations, or consulting roles.• Excellent communication and stakeholder management skills.• Strong analytical, decision-making, and problem-solving abilities.• Proficiency in incident management tools

Posting End Date:

17 Apr 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.