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Program Manager - Behavioural & Leadership TPIL

As a Program Manager, you will have the opportunity to program manage behavioural & leadership (B&L) development programs across Salesforce India. You will be responsible to develop enablement experiences for strategic initiatives focused on the Technology and Products organisation at Salesforce. You will report to the Director of Technology, People, Innovation & Learning team (TPIL) with a main focus on managing behavioural & leadership programs and designing and developing enablement experiences.

In this individual contributor role, you will manage established B&L programs and exercise your creative skills to create new, engaging learning experiences for our internal engineers and product managers across multiple programs and project initiatives. You will be responsible for working with multiple stakeholders including internal HR & T&P managers, managing vendor partners, managing program deadlines, and producing quality metrics/deliverables that drive meaningful impacts. 

Responsibilities

• Create, roll-out and evaluate high quality learning solutions that combine a variety of formats / methodologies and foster Salesforce’s learning culture.

• Manage end to end L&D process including training need analysis, design & deployment of learning solutions and evaluation of learning impact and creating dashboards to communicate the effort.

• Project manage B&L programs and strategic initiative projects based on the needs of the Technology and Products organisation, including the participant application and selection process, coordinating and/or facilitating live and virtual workshops, driving stakeholder alignment, and coordinating executive speakers.

• Analyse adhoc training requests and steer execution basis business needs.

• Data analysis, creation, and publication of periodic B&L metrics/dashboard for business review and feed talent discussions.

• Own quarterly training calendar publication based on learning needs of the organisation.

• Draft all program announcements, updates, newsletters, and recaps, and respond to all inquiries promptly and courteously.

• Research, conduct needs analysis, and work with SMEs to write design documents that are easy to understand to execute development.

• Use design thinking concepts to design engaging, activity-based learning experiences for, in-person, virtual, and async audiences.

• Explore new training vendors and continuously enrich learning experience.

• Use tools like Google Docs, Confluence, Articulate 360 to create engaging, activity-based, learning activities, modules, and courses.

• Manage projects and programs effectively to meet deadlines and deliverables; communicate proactively with stakeholders if there are obstacles.

• Create & Manage a pool of internal trainers in India including their engagement, rewards & recognition

• Produce and/or facilitate virtual learning events using Google Meet and Zoom, and also facilitate live training sessions in both Hyderabad and Bangalore offices.

• Actively identify and develop new and innovative ways of delivering engaging upskill programmes in hybrid learning environment.

• Prepare appropriate communication strategy for learning programs/initiatives; content development for flagship programs; showcase value of learning at every possible business touch points

• Proactively look for opportunities to meet internal customer and stakeholder needs, improve learner experience, and innovate on current learning experiences.

• Access high quality information on L&D across industries/region and apply them to work to create strategic impact

Role Specific Experience:

1. MBA degree or equivalent work experience of 9 - 12 yrs in Learning and Development, Behavioural & Leadership topics facilitation, Instructional Design, or related field.2. Strong experience in designing learning solutions with metrics to show impact.3. Strong working knowledge of Google Applications (including Gmail, Google Drive, Docs, Slides, Google sheets).4. Strong working knowledge of Articulate 360 (Storyline and Rise). Use Articulate 360 to create engaging, activity-based learning activities, modules, and courses including branching scenarios, Articulate templates, graphic organizers, etc.5. Highly self motivated and willingness to take feedback and apply it to improve deliverables.6. Ability to work independently, solve problems, and be resourceful; does not require extensive supervision and direction.7. Thrives working in a fast-paced and high-tech company.8. Proactively communicates with the team, ensuring that problems are surfaced early and work is delivered as expected.9. Excellent written and oral communication skills.10. Experience juggling multiple competing business priorities, and working under tight deadlines.11. Outstanding organizational, interpersonal, and relationship-building skills conducive to collaboration.12. Experience using Confluence or related tool to create engaging learning resources, information, and content.13. Proactive, positive, and innovative mindset.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.