Job Title: Head of ICM KYC India Center of Excellence Team

Location: Mumbai

KYC Operations is responsible for supporting all KYC and Client Data/Client Lifecycle Management related functions for CB&IB Businesses spanning New Client adoption/ Periodic and Event Driven Reviews etc – within that specifically the ICM KYC team globally is a team of ~200 FTE’s across all regions supporting ICM and TFFI businesses . ICM KYC COE team in India is a key component of that global ICM KYC Team.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Role Responsibilities:

• Functional and disciplinary management of the ICM KYC team in India spanning KYC Officer / QC and other ICM KYC related support functions in India Centre of Excellence.
• Driving further growth of ICM KYC CoE team in India, as part of Target operating model and ensure smooth migration of additional roles from onshore locations into India.
• Close partnership with ICM KYC Regional portfolio leads for AMEA / Europe and America’s to ensure timely completion of PR/EDR’s/ NCA’s through support from India CoE team to meet required KPI’s and business expectations.
• Ensure teams are completing KYC to required quality standards and help uplift overall quality standards and capability of teams through training and upskilling.
• Continually reviewing processes managed in India and identifying opportunities for optimization of existing KYC processes without compromising control/ quality standards.
• Lead senior stakeholder management across key ICM KYC and ICM business stakeholders across all regions and ensure a strong feedback loop on service delivery from India.
• Responsible for contributing to and executing aspects of ICM KYC strategy including aspects of location strategy execution, operating model changes and team enablement and support for Transformation.
• Driving strong risk and control culture within India ICM KYC teams
• Partnering with global transformation teams in supporting landing, smooth operationalization and benefit realization of transformation changes for ICM KYC
• Build partnerships at senior levels within Deutsche India CB IB Ops & Control organization and represent India ICM KYC ops in senior local and regional franchise level governance forums and initiatives as appropriate.
• Engage actively with ICM-TFFI business in partnership with regional leads to help drive improvements around overall client experience outcomes for ICM and TFFI.
• Support overall people strategy execution in ICM KYC team in India- including identification of top talent, creation of critical role replacement pipelines and overall capability enhancement within teams as part of organizational transformation
• Ensure appropriate performance management and career development for direct team members to have an overall high performing team.
• Proactively scan external and peer bank landscapes for industry best practices and innovation ideas that are candidates for adoption- and engage with global teams to validate feasibility and benefit cases of any such ideas

Key Relationships / Interactions:

• Global ICM KYC Leadership (other regional leads).
• ICM Non-Financial Risk Management team
• QA & EMG partners in supporting overall Financial Crime Risk Prevention framework for ICM.
• Global KYC Service (Screening utility) team that support ICM
• Global Steering and MI team and leads supporting ICM KYC
• Deutsche India (Global Centre of Excellence) Due Diligence leadership teams covering other business lines.
• Deutsche India Mumbai site leadership team
• Global KYC Ops Functional teams supporting Production from Transformation/KOS/ERT side.
• Key senior Business managers covering ICM and TFFI portfolio globally across different regions.  
• CB ICM Business Line AFC Leads to ensure strong coordination between ICM KYC Ops and AFC

Job Requirements:

Qualifications and Experience:

• Graduate with strong academic background
• Overall experience of at least 15 years in the Banking/Finance industry of which at least 3 years should be in significant leadership role managing  multiple teams.
• Strong experience in KYC/Client onboarding space in banks of similar size with direct knowledge /involvement of KYC review processes.
• Significant experience in supporting/ partnering with CB & IB businesses with broad understanding of Correspondent banking and trader Finance business product and service offerings.
• Experience in addressing Risk & Control topics particularly around Non-Financial Risk management.
• Experience in growing and managing centre of Excellence teams in India to support various onshore locations across multiple geographies.
• Experience of working internationally a big plus

Skills and Knowledge:

• Attention to detail with strong data interpretation skills- strong excel capabilities.
• Excellent communication skills both written and oral and proficient in Office applications.
• Highly collaborative and able to generate trust and partnership from senior/peer level stakeholders
• High EQ and able to assimilate other stakeholders perspectives
• Proven ability to be able to build on and maintain key business partner relationships
• Strong organization skills and adept at balancing multiple dynamic priorities
• Strong analytical/problem solving ability and able to take problem statements and targets and structuring a path towards the goal.
• Strong negotiation and influencing skills with ability to work with peer network.
• Management skill to build and develop high performing teams and lead staff up to Senior VP level
• Thought leadership around KYC challenges with ability to suggest ideas for improvement.

Key Leadership Attributes:

• Leads and takes accountability for the end-to-end delivery and outcomes, irrespective of functional ownership
• Drives change and makes things happen, promoting agile performance
• Promotes a culture and environment of individual accountability
• Achieves outcomes that are transformational and impactful to the Effectiveness, Efficiency and Experience
• Accepts responsibility for decisions, risks and the potential consequences of failure, and learns from experiences
• Escalation – uses effective judgment for when and what to escalate, articulating it concisely and driving outcomes for resolution / mitigation
• Creates development opportunities and Sponsors individuals to build their careers
• Creates a high performing, inclusive culture, providing support and uplifting performance from diverse teams
• Takes responsibility for identifying and developing emerging and diverse talent
• Builds energy for challenges within and across teams
• Inspires colleagues and acts as a role model
• Openly supports and Inspires confidence in transformation
• Creates and communicates a compelling vision and strategy for area, in collaboration with end-to-end functions
• Provides direction, develops priorities and shapes the approach and delivery structure
• Builds and holds senior relationships with significant internal / external stakeholders;
• Acts as a trusted partner providing input to stakeholder strategies and challenges
• Drives the One Bank approach through collaboration across traditional boundaries
• Engages and leverages the expertise of others to help influence an individual or group
• Demonstrates industry awareness, anticipating and proactively responding to the direction of industry change
• Proactively identifies & manages risks and ensure these are managed through mitigating actions
• Focus’ on the client / stakeholder needs
• Encourages and drives innovation and proposes radical solutions to transform the business

How we’ll support you

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.